Service Coordinator

Adaptalift Group; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Adaptalift Group's Hyster New Zealand division in East Tamaki seeks a proactive and organized Service Coordinator. You’ll be the go-to person for service—from handling customer enquiries to scheduling and supporting busy field technicians.

If you thrive on juggling priorities, keeping things running smoothly, and enjoy working with a great team, this could be the perfect fit. This full-time, permanent role operates Monday to Friday, 7:30–4:00.

Qualifications

• Experience in a customer-focused, maintenance scheduling, or service coordination role.
• Exposure to a mechanical environment is advantageous.
• Strong decision-making and prioritisation skills.
• Excellent administrative abilities, including proficiency with MS Office.

Responsibilities

• Scheduling Maintenance and Repairs: Organising preventative maintenance, breakdown repairs, and regulatory inspections to keep equipment performing at its best
• Quoting and Parts Coordination: Preparing and converting service and repair quotations, interpreting parts requirements, and estimating labour - ensuring customers receive accurate and timely solutions
• Updating Customers: Providing regular and proactive updates, managing expectations and ensuring customers always know the status of their work in progress
• Driving growth: Engaging with customers to identify additional maintenance opportunities and supporting the ongoing growth of our service department.
• Embracing the variety: No two days are the same!

Skills

Customer-focused

Maintenance scheduling

Service coordination

MS Office

Tools

MS Office

Job description

• Be the heartbeat of the service team - help keep the machines running!
• Exciting & Growing Team - Joining the team to support a growing Technical team!
• Variety Is Here - Talking with customers & scheduling workloads & act!ion admin

• Operations
• Service Coordination
• Auckland, New Zealand
• Permanent Full Time

10/9/2026

• Be the heartbeat of the service team - help keep the machines running!
• Exciting & Growing Team - Joining the team to support a growing Technical team!
• Variety Is Here - Talking with customers & scheduling workloads & act!ion admin

About The Role

Our East Tamaki team is on the lookout for a proactive and organised Service Coordinator. In this role, you’ll be the go‑to person for all things service – from handling customer enquiries to scheduling and supporting our busy field technicians. If you thrive on juggling priorities, keeping things running smoothly, and enjoy working with a great team, this could be the perfect fit.

This role will be offered as a full time, permanent role working in our East Tamaki branch, 7.30-4.00 Monday to Friday.

A Week Looks Like

• Scheduling Maintenance and Repairs: Organising preventative maintenance, breakdown repairs, and regulatory inspections to keep equipment performing at its best
• Quoting and Parts Coordination: Preparing and converting service and repair quotations, interpreting parts requirements, and estimating labour - ensuring customers receive accurate and timely solutions
• Updating Customers: Providing regular and proactive updates, managing expectations and ensuring customers always know the status of their work in progress
• Driving growth: Engaging with customers to identify additional maintenance opportunities and supporting the ongoing growth of our service department.
• Embracing the variety: No two days are the same!

What We’re Looking For

• Experience in a customer-focused, maintenance scheduling, or service coordination role.
• Exposure to a mechanical environment or similar environment is advantageous.
• Strong decision-making and prioritisation skills to deliver outstanding customer service.
• Excellent administrative abilities, including proficiency with MS Office.
• Confidence, communication skills, and adaptability to handle a fast‑paced, customer‑centric environment.

About Us

Hyster New Zealand is part of the Adaptalift Group, one of Australasia’s largest and fastest-growing materials handling hire and sales companies. With over 40 years of heritage, we pride ourselves on being family-operated and values-driven, putting safety and customer satisfaction at the forefront of our day-to-day operations.