Sales Support and Capability Manager

Open Country Dairy Ltd; Auckland; On-site; NZD 120,000 - 160,000; Full time

Job summary

Open Country Dairy Ltd is seeking an experienced Sales Support and Capability Manager to lead the Sales Support function and strengthen systems, processes and capability for accurate, on-time order delivery in a fast-paced export environment.

You will lead a coaching-focused team, govern orders from quote to sales ready, and drive improvements in visibility, risk management and service quality while developing a structured capability and succession framework.

Qualifications

• Experience leading sales support and capability development in export environments.
• Strong systems mindset with data-driven decision making.
• Experience with NAV or similar ERP systems is a plus.

Responsibilities

• Lead, coach and develop the Sales Support team to deliver accurate, customer-focused outcomes.
• Oversee sales order governance from quote to sales ready with compliance.
• Identify and implement process improvements to boost productivity and visibility.
• Develop a structured capability and succession framework with milestones.

Job description

About The Role

Open Country Dairy is looking for an experienced Sales Support and Capability Manager to lead the Sales Support function and help strengthen the systems, processes and capability that support accurate, on-time order delivery in a fast-paced export environment.

What You’ll Be Doing

• Lead, coach and develop the Sales Support team while managing workload, priorities, service levels and escalations to deliver accurate, customer-focused outcomes.
• Oversee sales order governance from quote to sales ready, ensuring customer requirements, documentation, shipping instructions, system accuracy and compliance obligations are met.
• Identify and implement process, reporting and system improvements that improve productivity, visibility, risk management and service quality.
• Develop and implement a structured succession programme framework, including intake, rotations, learning objectives, mentoring, competency milestones and progress reporting.

About You

You will be a confident people leader with strong operational discipline, sound commercial judgement and a practical, solutions-focused approach. You will be comfortable working across teams, managing complexity and maintaining high standards in a busy export environment.

You will ideally have:

• Experience in sales support, export documentation, customer service or a related operational environment, with a strong understanding of export sales processes, documentation requirements and compliance controls.
• Proven people leadership capability, including coaching, developing and coordinating team performance in a busy operational setting.
• Confidence using systems, reporting and data to improve visibility, accuracy and decision-making, ideally including NAV or a similar enterprise system.
• Strong communication, stakeholder management, problem-solving, planning and organisational skills.
• Experience supporting capability development, succession planning or structured learning pathways.

Why join us?

This is an opportunity to influence operational performance, strengthen team capability and contribute to a key function within a collaborative, commercially focused environment.

Applicants must have the legal right to work in New Zealand.

Applications close 23 October 2026, or earlier if an appointment is made.