Sales Support Lead

Aotearoa New Zealand Association of Social Workers; Māngere-Ōtāhuhu; On-site; NZD 70,000 - 90,000; Full time

Job summary

An established New Zealand-owned supplier in the construction sector seeks a Sales Support Lead to manage day-to-day customer support workflow and uphold high service standards.

You will coordinate enquiries, orders and requests, support the wider sales team and bridge gaps between Sales, Operations and Logistics, ensuring smooth information flow.

You will also seek practical ways to improve response times, systems and processes while supporting the team through busy periods.

Qualifications

• Previous experience in customer service, sales support or customer coordination.
• Experience coordinating workflow or supporting a customer service function.
• Strong written and verbal communication skills.
• Ability to manage escalated customer matters professionally.
• Good administrative skills and strong attention to detail.
• Experience with order processing, quotes or customer account enquiries.
• Proactive, practical and solutions-focused approach.
• Ability to work independently and follow tasks through to completion.
• Experience within trade supply, hardware, retail, wholesale or distribution would be beneficial.
• Knowledge of building or construction-related products would be advantageous, training provided.

Responsibilities

• Oversee the daily sales support workflow and prioritise incoming enquiries.
• Ensure customer emails, calls and requests are handled accurately and on time.
• Support team members with complex or escalated customer situations.
• Provide customers with information about products, pricing, stock availability, lead times and deliveries.
• Manage online customer enquiries, warranty claims and spare-parts requests.
• Support the processing of customer orders, quotes and related documentation.
• Liaise with Sales, Operations, Logistics and warehouse teams to support order fulfilment.
• Follow up outstanding enquiries and help ensure issues are fully resolved.
• Identify opportunities to improve customer service processes and workflow efficiency.
• Maintain consistent communication and service standards across the function.

Job description

Our client is an established New Zealand-owned supplier operating within the construction sector. They are looking for an experienced Sales Support Lead to oversee the day-to-day customer support workflow and help deliver a consistently high standard of service.

This is a hands-on role where you will coordinate incoming enquiries, orders and requests, support the wider sales team and step in when customer matters require additional attention. You will be the key link between Sales Support, Sales, Operations and Logistics, helping information flow smoothly across the business.

You will also look for practical ways to improve response times, systems and processes while supporting the team through busy periods.

Key responsibilities

• Oversee the daily sales support workflow and prioritise incoming enquiries
• Ensure customer emails, calls and requests are handled accurately and on time
• Support team members with complex or escalated customer situations
• Provide customers with information about products, pricing, stock availability, lead times and deliveries
• Manage online customer enquiries, warranty claims and spare-parts requests
• Support the processing of customer orders, quotes and related documentation
• Liaise with Sales, Operations, Logistics and warehouse teams to support order fulfilment
• Follow up outstanding enquiries and help ensure issues are fully resolved
• Identify opportunities to improve customer service processes and workflow efficiency
• Maintain consistent communication and service standards across the function

About you

You will be an organised and confident customer service professional who enjoys taking ownership and helping others work effectively. You can balance multiple priorities, communicate calmly with customers and keep work moving in a fast-paced environment.

You will ideally have:

• Previous experience in customer service, sales support or customer coordination
• Experience coordinating workflow or supporting a customer service function
• Strong written and verbal communication skills
• The ability to manage escalated customer matters professionally
• Good administrative skills and strong attention to detail
• Experience with order processing, quotes or customer account enquiries
• A proactive, practical and solutions-focused approach
• The ability to work independently and follow tasks through to completion
• Experience within trade supply, hardware, retail, wholesale or distribution would be beneficial
• Knowledge of building or construction-related products would be advantageous, although training will be provided

What’s on offer

This is an opportunity to take ownership of a key support function within a well-established New Zealand business. You will work across several parts of the organisation, build strong product knowledge and play a genuine role in improving the customer experience.