Sales Development Representative - USA Software (Remote)

Carepatron; New Zealand; Remote; NZD 60,000 - 90,000; Full time

Job summary

Carepatron is seeking a Sales Development Representative to spearhead outbound growth for behavioral health practices worldwide. You’ll build the outbound prospecting motion from the ground up, identify and qualify high-value accounts, and create the foundation for a world-class SDR engine.

You’ll work directly with the Head of Sales and AEs to refine messaging, channels, and cadences, with 100% remote work and a fast-paced, ownership-driven culture.

Qualifications

• Proven experience in B2B SaaS sales.
• Excellent written and verbal English communication.
• Strong listening skills and curiosity.
• High resilience and ability to iterate quickly.
• Comfort working in ambiguity and building processes from scratch.

Responsibilities

• Build outbound prospecting strategies across calls, email, LinkedIn, SMS, and events.
• Develop and refine the SDR playbook, cadences, and success metrics.
• Research target accounts and personas to deliver personalized outreach.
• Manage nurture sequences to warm cold leads and revive stale conversations.
• Collaborate with AEs and Head of Sales for seamless handoffs.
• Track and improve conversion rates across outbound campaigns.

Skills

B2B SaaS sales

Outbound prospecting

Excellent communication

Resilience

Ambiguity handling

English fluency

Job description

Carepatron is one of the fastest-growing healthcare software companies in the world — trusted by 100,000+ clinicians across 120+ countries. We help practitioners save time, stay organised, and deliver better care through a beautifully simple practice management and EHR platform powered by ambient AI.

We’re building the invisible infrastructure behind modern healthcare. Already used globally, Carepatron is expanding rapidly and making healthcare more accessible, collaborative, and human.

A major area of growth is behavioral health — therapists, counselors, psychologists, and group practices drowning in admin, billing, and compliance. They’re actively searching for simpler, more modern tools. That’s where you come in.

We’re now building a focused outbound sales motion to reach more behavioral health practices and accelerate global adoption.

Carepatron is a remote-first company. We’re a tight-knit, high-ownership team that moves fast, experiments boldly, and cares deeply about the work we do.

About the Role

As a Sales Development Representative (SDR), you’ll be the engine of outbound growth. This is not a “step into an existing process” role — you’ll build the outbound prospecting motion from the ground up.

You’ll be responsible for identifying, engaging, and qualifying high-value behavioral health practices across global markets. You’ll test channels, refine messaging, help shape our SDR playbook, and create the foundation for a world-class outbound engine.

Success means you’re consistently engaging large ACV prospects and creating high-quality opportunities for our Account Executives and Head of Sales.

What You’ll Do

Core Responsibilities

• Build and execute outbound prospecting strategies across calls, email, LinkedIn, SMS, and events.
• Develop and refine the SDR playbook — cadences, talk tracks, ICP insights, and success metrics.
• Research target accounts and personas to deliver personalized, value-led outreach.
• Manage nurture sequences to warm cold leads and re-activate stale conversations.
• Collaborate closely with AEs and the Head of Sales for seamless opportunity handoff.
• Track, measure, and optimise conversion rates across outbound and nurture campaigns.

Strategic Contributions

• Provide real-time feedback on ICP, messaging, channels, and outbound performance.
• Share competitive intel and market insights with Sales, Marketing, and Product.
• Help shape the culture, process, and DNA of Carepatron’s outbound function.

What You’ll Bring

• Proven experience in B2B SaaS sales, ideally in an outbound SDR or AE-supporting role.
• Exceptional written and verbal English communication skills.
• Strong listening skills and genuine curiosity.
• High resilience — you iterate fast, learn fast, and don’t shy away from rejection.
• Comfort operating in ambiguity and building workflows from scratch.
• A competitive mindset and ambition to exceed targets.

Why Join Us

• Be one of our First SDR’s with massive scope to shape the team, tools, and playbook.
• Work directly with leadership who’ve built products at Xero, EzyVet, Halter, Serato, and other global category leaders.
• Build the outbound engine for a company growing at exceptional pace.
• Competitive compensation with strong performance upside.
• 100% remote — work from anywhere, with flexibility and autonomy.
• Join a team that values experimentation, pace, ownership, and continuous learning.

If you’re excited to help shape where Carepatron goes next — and build systems that fuel global demand — we’d love to hear from you.