Sales Coordinator

Future Synthetics Pte. Ltd.; Queenstown; On-site; NZD 42,000 - 60,000; Full time

Job summary

Future Synthetics Pte. Ltd. is seeking a proactive Customer Service/Quotations Specialist to manage inbound inquiries, prepare quotations, and coordinate with stakeholders on delivery and order processing. The role emphasizes excellent communication, product knowledge, and customer relationship management.

The successful candidate will handle cost mark-ups, ensure accurate order handover, and support divisions as needed, working with a team in a dynamic environment in Queenstown.

Qualifications

• Proficient in MS Office suite (Word, Excel, Outlook).
• Strong communication and interpersonal skills required.
• Independent with initiative and able to work with minimal supervision.

Responsibilities

• Handle all inbound enquiries via email, fax or phone.
• Prepare quotations and advise on lead times for deliveries.
• Familiarise with FS product ranges and coordinate with stakeholders on orders.
• Ensure orders are processed accurately and efficiently.
• Maintain good rapport with customers and differentiate cost mark-ups by category.

Skills

Communication skills

Interpersonal skills

Customer service

Education

GCE A Levels or equivalent

Tools

MS Office

Job description

Key Responsibilities

5.1 Handle all in-bound enquiries sent through emails, faxes or calls.

5.2 Prepare quotations and advise on lead time for deliveries.

5.3 Be familiar with different product ranges that FS is offering.

5.4 Liaise and coordinate with various stakeholders regarding order confirmations and delivery/logistics details.

5.5 Maintain good rapport with both new andexisting customers.

5.6 Differentiate cost mark-ups used fordifferent categories of customers.

5.7 Ensure customers’ orders/requirementsare processed efficiently.

5.8 Provide necessary support to individualdivision.

5.9 Check customer PO against your quotationbefore hand over to Order Processing to process order

5.10 Any other tasks as may be assigned fromtime to time.

Job Requirements

EducationalQualification and Experience

• GCE ‘A’ Levels or equivalent


• 1 to 2 years’ relevant working experience in similar capacity


• Proficient in MS Office

Skills and Abilities

• Good communication and interpersonal skills


• Meticulous and independent individual, with sense of initiative and able to work under minimal supervision


• Proficient customer service skills