Sales Administrator (FMCG)

DKSH Group; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

DKSH Group in Auckland, NZ is seeking a Specialist, Operations Support to keep field operations running smoothly. You will provide operational and administrative support across resourcing, systems, data accuracy, seasonal processes and trade spend coordination.

You will work within a collaborative team to ensure continuity across all operational activities, enabling our field teams to deliver outstanding results for customers and clients in a fast-paced environment.

Qualifications

• Strong organisational capability with ability to juggle priorities.
• Excellent communication skills across stakeholders.
• Proficiency in Microsoft Office; experience with SAP, CRM, Exceedra, Power BI, CTM or GAPIM is an advantage.

Responsibilities

• Respond to field queries and coordinate resourcing.
• Maintain CRM, SAP, SharePoint and other systems; ensure data accuracy.
• Load and report on trade spend activities; provide insights.
• Manage shared inboxes and organize meetings and travel logistics.

Skills

Field operations

Office administration

CRM familiarity

Data accuracy

Communication

Tools

SAP

CRM systems

Exceedra

Power BI

CTM

GAPIM

Job description

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Location: Auckland, NZ, NZ

Global Business Unit: CG

Job Function: Sales

Requisition Number: 246030

Description:

Specialist, Operations Support

About the Role

As a Specialist, Operations Support, you will play a key role in keeping DKSH's field operations running smoothly. You'll provide high-quality operational and administrative support across field resourcing, systems and data accuracy, communications, seasonal processes, and trade spend coordination.

Working as part of a collaborative Operations Support team, you'll maintain cross-functional capability and support continuity across all operational activities. This role is fast-paced, varied, and central to ensuring our field teams have what they need to deliver outstanding results for our customers and clients.

What You Will Deliver

• Field Support — Respond to field queries, coordinate resourcing, support CRM survey setup, assist with in-store issue resolution, and manage payroll and travel submissions
• Systems & Data Management — Maintain CRM, SAP, SharePoint, GAPIM, CTM, Compass and Exceedra accuracy; process pricing updates, invoices and purchase orders; ensure master data integrity
• Trade Spend Coordination — Load, actualise and adjust trade spend activities; provide reporting and insights; work closely with Sales, Field, Finance and Insights teams to ensure one source of truth
• Operational Administration — Manage shared inboxes, support seasonal order processes, coordinate procurement and office activities, produce PSI reports, and prepare trade communications
• Meeting & Event Coordination — Organise internal meetings, prepare agendas, manage logistics, coordinate travel, and distribute minutes

What You Bring

• Strong organisational capability — You manage competing priorities with accuracy, structure, and attention to detail
• Excellent communication skills — Confident engaging with field teams, internal stakeholders, and external partners
• Technical proficiency — Skilled in Microsoft Office; experience with SAP, CRM systems, Exceedra, Power BI, CTM or GAPIM is an advantage
• Problem-solving mindset — Comfortable resolving issues, escalating when needed, and contributing to continuous improvement
• Collaboration & relationship building — Able to work effectively across Field, Sales, Finance, Insights & Analytics, and Client Services
• Adaptability & resilience — You embrace change, learn new systems quickly, and deliver consistently in a fast-moving environment

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