Rostering Systems Trainer | UKG Pro WFM Expert

Health New Zealand - Te Whatu Ora; Auckland; On-site; NZD 80,000 - 110,000; Full time

Job summary

Health New Zealand - Te Whatu Ora is seeking a Rostering Training Specialist in Auckland to join the Northern region team. The role focuses on training, system support, and continuous improvement for the Mahi ē Taea workforce management system.

You will become a subject matter expert, supporting managers and staff with timecards and rostering processes, while contributing to system enhancements and training material development.

Qualifications

• A relevant qualification and/or at least 3 years of experience in workforce systems, payroll, rostering, or a related field.
• Experience with award interpretation systems and workforce management processes.
• Strong Microsoft Office skills and a proficient level of technical expertise.
• Confident training users of a system.
• Tech-savvy and adaptable to change.
• Excellent communication and relationship-building skills with a focus on customer support and service delivery.
• Commitment to continuous improvement and delivering positive outcomes for users.
• Experience with UKG Workforce Pro, UKG Dimensions, Kronos Workforce Central, or similar rostering systems, plus knowledge of Holidays Act 2003, advantageous.

Responsibilities

• Provide frontline support to managers and employees using Mahi ē Taea (UKG Pro WFM).
• Triage system queries, identify recurring issues, and contribute to system improvements.
• Develop training sessions, materials, user guides, and support resources.
• Assist with fortnightly pay run checking and ensure successful adoption of the workforce system.
• Collaborate with payroll, project, and rostering teams to optimise system use.

Skills

Three years rostering experience

UKG Pro/WFM

Microsoft Office

Training users

Communication

Award interpretation systems

Change adaptability

Education

Relevant qualification

Tools

UKG Pro

UKG Dimensions

Kronos Workforce Central

Job description

Health New Zealand - Te Whatu Ora is seeking a Rostering Training Specialist in Auckland to join the Northern region team. The role focuses on training, system support, and continuous improvement for the Mahi ē Taea workforce management system.

You will become a subject matter expert, supporting managers and staff with timecards and rostering processes, while contributing to system enhancements and training material development.