Rostering Training Specialist

North Island - Auckland; Auckland; On-site; NZD 80,000 - 100,000; Full time

Job summary

Health New Zealand is seeking a Rostering Training Specialist in Auckland to support and enhance the Mahi ē Taea workforce system. You will train managers and staff, triage system queries, and drive continuous improvement in rostering practices to maximise efficiency.

You will work with Regional Rostering, payroll and HR teams to build user capability, deliver training sessions, create guides, and assist with pay runs to ensure smooth operations across the Northern Region.

Qualifications

• Customer-focused trainer with experience in rostering or workforce systems.
• Ability to interpret awards and workforce management processes.
• Strong communication and change management skills.
• Ability to create training materials and deliver sessions effectively.

Responsibilities

• Provide frontline system support and training for managers and staff.
• Triage queries, identify recurring issues, and contribute to improvements.
• Develop user guides, training resources, and session materials.
• Support fortnightly pay run checks and ensure successful adoption of Mahi ē Taea.

Skills

Customer service orientation

Training delivery

System navigation

Communication skills

Change adaptability

Education

Relevant qualification or 3+ years experience in workforce systems

Tools

UKG Pro WFM

UKG Dimensions

Kronos Workforce Central

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

North Island - Auckland – Auckland, North Island

Greenlane Clinical Centre | Full-time, Permanent

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering healthcare services to more than 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations, from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible, and innovative care.

About the Role

We are seeking a Rostering Training Specialist to join our Regional Rostering team and play a key role in supporting and enhancing our Workforce Management System, Mahi ē Taea

This exciting role combines training, system support, stakeholder engagement, and continuous improvement. You will become a recognised subject matter expert in rostering practices and the Mahi ē Taea workforce management system, helping teams across the Northern Region maximise system capability and efficiency.

The role focus is on providing frontline support to managers and employees usingMahi ē Taea (UKG Pro WFM), ensuring users are confident in the correct use of timecards and workforce management processes. The role will also help build user capability, identify recurring issues, and support business as usual support. You will respond to and triage system queries, identify areas requiring additional support, contribute to system improvements, and provide valuable feedback to project and payroll teams.

You will work closely with the Regional Rostering Training to identify recurring user issues and provide training sessions, materials, user guide, and support resources. You will also assist with fortnightly pay run checking, help improve customer experience, and work closely with project, payroll, and wider rostering team to ensure the successful adoption and ongoing use of workforce system.

About the Team/Service/Location

This role sits within People and Culture, Payroll,and reports to theRegional Rostering System Delivery Manager - Northern. You will work closely with, Payroll, Reporting and AskHR teams, and the wider People & Culture function.

About You

You are a customer-focused Roster or Training Specialist who enjoys helping people navigate workforce systems and improving the way technology supports business processes.

You will bring:

• A relevant qualification and/or at least 3 years' experience in workforce systems, payroll, rostering, or a related field
• Experience with award interpretation systems and workforce management processes
• Strong Microsoft Office skills and a proficient level of technical expertise
• Confident Training users of a system
• Techy savvy and adaptable to change
• Excellent communication and relationship-building skills, with a focus on customer support and service delivery
• A commitment to continuous improvement and delivering positive outcomes for users Experience with UKG Workforce Pro, UKG Dimensions, Kronos Workforce Central, or similar rostering systems, along with knowledge of the Holidays Act 2003, would be advantageous.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.