Rostering Training Specialist

Health New Zealand - Te Whatu Ora - Southern; Auckland; On-site; NZD 70,000 - 100,000; Full time

Job summary

Health New Zealand - Te Whatu Ora - Southern seeks a Rostering Training Specialist to support and enhance the Mahi ē Taea workforce management system across the Northern Region. You will become a subject matter expert in rostering practices and deliver training, resources and BAU support to managers and staff.

You will identify recurring issues, help with system improvements, and collaborate with payroll and rostering teams to maximise system capability and user confidence in timecard processes.

Qualifications

• This role requires a relevant qualification and/or at least 3 years' experience in workforce systems, payroll or rostering.
• Experience interpreting awards and workforce management processes is preferred.
• Proficiency with Microsoft Office and strong technical aptitude is expected.
• Ability to train users and support system adoption across teams.
• Knowledge of the Holidays Act 2003 would be advantageous.

Responsibilities

• Provide frontline support to managers and employees using Mahi ē Taea (UKG Pro WFM).
• Develop training sessions, user guides and resources to build user capability.
• Respond to system queries, triage issues and contribute to improvements.
• Collaborate with payroll, project and rostering teams to ensure successful adoption.
• Assist with fortnightly pay run checking and customer experience improvements.

Skills

Customer focus

Training & change mgmt

Technical proficiency

Communication skills

Continuous improvement

UKG/WFM experience

Frontline user support

Education

Relevant qualification

Tools

UKG Pro WFM

UKG Dimensions

Kronos Workforce Central

Job description

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Health New Zealand - Te Whatu Ora - Southern – Auckland, North Island

Greenlane Clinical Centre | Full-time, Permanent

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering healthcare services to more than 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations, from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible, and innovative care.

About the Role

We are seeking a Rostering Training Specialist to join our Regional Rostering team and play a key role in supporting and enhancing our Workforce Management System, Mahi ē Taea

This exciting role combines training, system support, stakeholder engagement, and continuous improvement. You will become a recognised subject matter expert in rostering practices and the Mahi ē Taea workforce management system, helping teams across the Northern Region maximise system capability and efficiency.

The role focus is on providing frontline support to managers and employees usingMahi ē Taea (UKG Pro WFM), ensuring users are confident in the correct use of timecards and workforce management processes. The role will also help build user capability, identify recurring issues, and support business as usual support. You will respond to and triage system queries, identify areas requiring additional support, contribute to system improvements, and provide valuable feedback to project and payroll teams.

You will work closely with the Regional Rostering Training to identify recurring user issues and provide training sessions, materials, user guide, and support resources. You will also assist with fortnightly pay run checking, help improve customer experience, and work closely with project, payroll, and wider rostering team to ensure the successful adoption and ongoing use of workforce system.

About the Team/Service/Location

This role sits within People and Culture, Payroll,and reports to theRegional Rostering System Delivery Manager - Northern. You will work closely with, Payroll, Reporting and AskHR teams, and the wider People & Culture function.

About You

You are a customer-focused Roster or Training Specialist who enjoys helping people navigate workforce systems and improving the way technology supports business processes.

You will bring:

• A relevant qualification and/or at least 3 years' experience in workforce systems, payroll, rostering, or a related field
• Experience with award interpretation systems and workforce management processes
• Strong Microsoft Office skills and a proficient level of technical expertise
• Confident Training users of a system
• Techy savy and adaptable to change
• Excellent communication and relationship-building skills, with a focus on customer support and service delivery
• A commitment to continuous improvement and delivering positive outcomes for users Experience with UKG Workforce Pro, UKG Dimensions, Kronos Workforce Central, or similar rostering systems, along with knowledge of the Holidays Act 2003, would be advantageous.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

If you have any questions about the role, please contact: Cherushka Pillay at ***************@tewhatuora.govt.nz