Rooms Division Manager — Rydges Wellington

Event hospitality & entertainment Limited; Wellington; On-site; NZD 140,000 - 190,000; Full time

Benefits offered by this job

Dining discount

Movie tickets

Seasonal perks

Career growth

Paid parental leave

Volunteer opportunities

Job summary

Event hospitality & entertainment Limited is seeking a Rooms Division Manager for one of New Zealand's largest hotels. Reporting directly to the Hotel Manager, you will lead Front Office, Housekeeping and Maintenance, driving service excellence, financial performance and a high‑performing team culture.

You will step into operational leadership of the hotel in the absence of the General Manager and Hotel Manager.

Qualifications

• Proven leadership across Front Office, Housekeeping or Rooms Division operations.
• Strong commercial acumen with budgets, labour costs and departmental performance.
• Experience in coaching and developing high-performing teams.
• Excellent guest service instincts and ability to manage VIP experiences under pressure.
• Current professional certifications such as Manager's Certificate and First Aid.

Responsibilities

• Lead day-to-day operations of Front Office, Housekeeping and Maintenance to ensure guest service and efficiency.
• Provide visible leadership across the hotel and act as Manager on Duty when required.
• Champion VIP, group and key guest arrivals and departures; own guest service recovery.
• Analyze Rooms Division financials: RevPAR, occupancy, average rate and payroll; prepare monthly reports.
• Manage budgets, rosters and productivity; collaborate with Revenue and Reservations to optimise room revenue.
• Lead, coach and develop teams; conduct performance reviews and training.

Skills

Leadership experience

Budget management

Team coaching

Guest service

Education

Manager's Certificate

First Aid Certificate

Driver's Licence

Job description

The Opportunity

This is an exciting opportunity to join one of New Zealand's largest hotels as Rooms Division Manager. Reporting directly to the Hotel Manager, you will lead Front Office, Housekeeping and Maintenance teams, drive service excellence, financial performance and a high‑performing team culture. You will step into operational leadership of the hotel in the absence of the General Manager and Hotel Manager.

Key Responsibilities

• Lead the day‑to‑day operations of Front Office, Housekeeping and Maintenance, ensuring exceptional guest service, efficiency and compliance with company standards.
• Provide visible leadership across the hotel, working operational shifts and acting as Manager on Duty when required.
• Champion VIP, group and key guest arrivals and departures, and take ownership of guest complaints and service recovery.
• Analyse Rooms Division financial performance—RevPAR, occupancy, average rate, payroll and departmental profitability—and prepare accurate monthly reports and forecasts.
• Manage departmental budgets, rosters and productivity, working closely with the Revenue and Reservations Managers to optimise room revenue.
• Lead, coach and develop the Front Office, Housekeeping and Maintenance teams, overseeing performance reviews, training and succession planning.
• Maintain compliance across Tyalls audits, health and safety, security and hotel asset management.
• Maintain a strong working knowledge of Opera Cloud, HubOS and other relevant hotel systems.

What You'll Bring

• Proven leadership experience across Front Office, Housekeeping or broader Rooms Division operations, ideally within a large or complex hotel.
• A strong commercial acumen, with the ability to manage budgets, labour costs and departmental performance.
• Demonstrated success leading, coaching and developing high‑performing teams.
• Excellent guest service instincts, with the composure to manage service recovery and VIP experiences under pressure.
• A current Manager's Certificate, First Aid Certificate and Driver's Licence (or the ability to obtain these).
• Working knowledge of hotel systems such as Opera Cloud, and a genuine passion for operational excellence.

How You Work

• Owner's mindset — acts on data/feedback; ships improvements.
• Hands‑on and non‑hierarchical — leads from the front.
• Resilient and solutions‑focused — stays calm, moves fast.

Perks from Day One

• 50% off dining and stays across EVT hotels.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.