Retail Team Leader - WhatJobs Direct

Placements24; Queenstown; On-site; NZD 20,000 - 28,000; Full time

Job summary

Placements24 in Queenstown, Eastern Cape, is seeking an enthusiastic Retail Team Leader to guide a team of sales associates and ensure smooth store operations. The role emphasizes driving sales, delivering top customer service, and maintaining a high-performing retail environment.

The successful candidate will lead staffing, training, and performance management, while upholding company standards and visual merchandising. Weekend availability is required.

Qualifications

• 2+ years retail supervisory experience.
• Strong leadership and motivational skills.
• Excellent communication and interpersonal skills.
• Willing to work weekends and public holidays.
• Must be able to work at the Queenstown, Eastern Cape location.

Responsibilities

• Lead and motivate a team of sales associates to achieve sales and performance goals.
• Oversee daily store operations, ensuring adherence to company policies and procedures.
• Provide excellent customer service, resolving inquiries and issues effectively.
• Assist with staff training, scheduling, and performance management.
• Ensure store cleanliness, organization, and attractive visual merchandising.
• Manage inventory, including receiving, stocking, and stock counts.
• Operate the POS system and handle transactions accurately.
• Act as a point of contact for staff and customer concerns during shifts.

Skills

Team leadership

Customer service

Communication

Retail operations

Education

High school diploma

Job description

About the Role

Our client, a dynamic retail company, is seeking an enthusiastic and reliable Retail Team Leader to join their store in Queenstown, Eastern Cape. This role is designed for an individual with strong leadership potential and a passion for providing excellent customer service. As a Team Leader, you will be responsible for guiding a team of sales associates, ensuring efficient store operations, and contributing to a positive shopping environment. You will play a key role in motivating your team to achieve sales targets and upholding the company's standards. We are looking for someone who is organized, proactive, and dedicated to retail excellence. This is an exciting opportunity to advance your career within a growing organization. The successful candidate will be instrumental in fostering a high-performance culture and ensuring customer satisfaction in the Queenstown area. This position requires hands‑on involvement in both team management and daily retail tasks.

Key Responsibilities

• Lead and motivate a team of sales associates to achieve sales and performance goals.
• Oversee daily store operations, ensuring adherence to company policies and procedures.
• Provide excellent customer service, resolving customer inquiries and issues effectively.
• Assist with staff training, scheduling, and performance management.
• Ensure store cleanliness, organization, and attractive visual merchandising.
• Manage inventory, including receiving, stocking, and stock counts.
• Operate the POS system and handle transactions accurately.
• Act as a point of contact for staff and customer concerns during shifts.

Requirements

• Previous experience in a retail supervisory or team leader role (minimum 2 years).
• Demonstrated ability to lead and motivate a team.
• Strong understanding of retail operations and customer service principles.
• Good communication and interpersonal skills.
• Ability to work flexible hours, including weekends and public holidays.
• Organizational skills and attention to detail.
• High school diploma or equivalent.
• Must be able to work at the Queenstown, Eastern Cape location.

Benefits

• Our client offers a competitive salary, opportunities for career growth, and employee discounts on merchandise.
• You will be part of a supportive team environment in Queenstown, Eastern Cape, and contribute to the success of a well-respected brand.
• We believe in investing in our employees and providing them with the tools and opportunities to succeed.
• This role is perfect for an emerging leader looking to make their mark in the retail industry and build a fulfilling career.