Retail Team Leader — Queenstown, EC | Growth & Discounts

Placements24; Queenstown; On-site; NZD 20,000 - 28,000; Full time

Job summary

Placements24 in Queenstown, Eastern Cape, is seeking an enthusiastic Retail Team Leader to guide a team of sales associates and ensure smooth store operations. The role emphasizes driving sales, delivering top customer service, and maintaining a high-performing retail environment.

The successful candidate will lead staffing, training, and performance management, while upholding company standards and visual merchandising. Weekend availability is required.

Qualifications

• 2+ years retail supervisory experience.
• Strong leadership and motivational skills.
• Excellent communication and interpersonal skills.
• Willing to work weekends and public holidays.
• Must be able to work at the Queenstown, Eastern Cape location.

Responsibilities

• Lead and motivate a team of sales associates to achieve sales and performance goals.
• Oversee daily store operations, ensuring adherence to company policies and procedures.
• Provide excellent customer service, resolving inquiries and issues effectively.
• Assist with staff training, scheduling, and performance management.
• Ensure store cleanliness, organization, and attractive visual merchandising.
• Manage inventory, including receiving, stocking, and stock counts.
• Operate the POS system and handle transactions accurately.
• Act as a point of contact for staff and customer concerns during shifts.

Skills

Team leadership

Customer service

Communication

Retail operations

Education

High school diploma

Job description

Placements24 in Queenstown, Eastern Cape, is seeking an enthusiastic Retail Team Leader to guide a team of sales associates and ensure smooth store operations. The role emphasizes driving sales, delivering top customer service, and maintaining a high-performing retail environment.

The successful candidate will lead staffing, training, and performance management, while upholding company standards and visual merchandising. Weekend availability is required.