Retail Store Supervisor | Manukau

W Cosmetics; Ōtara-Papatoetoe; On-site; NZD 55,000 - 70,000; Full time

Job summary

W Cosmetics in Auckland is seeking a dynamic Retail Team Leader to drive a high-performing store floor and deliver exceptional customer experiences in a fast-paced environment. You will lead, coach and motivate the retail team, set clear expectations and foster pride, accountability and teamwork, while supporting day-to-day operations, stock and visual presentation.

This role requires strong communication, ownership mindset and the ability to work across a roster that includes weekends and

Qualifications

• Passion for the retail industry and a strong customer-focused approach.
• Previous experience leading or supervising a retail team.
• Confident communication, coaching and decision-making skills.
• A proactive approach with a strong sense of ownership and accountability.
• Ability to work collaboratively in a fast-paced environment.
• Availability to work across a retail roster, including weekends and public holidays where required.

Responsibilities

• Lead, coach and motivate the retail team to achieve performance and customer service goals
• Set clear expectations and foster a culture of pride, accountability and teamwork
• Support day-to-day store operations, including sales, visual presentation, stock management and compliance
• Monitor team performance and provide constructive feedback and recognition
• Deliver an exceptional customer experience and resolve customer concerns professionally
• Contribute to sales planning, reporting and continuous improvement initiatives

Skills

Retail team leadership

Customer service

Coaching

Decision making

Ownership

Collaboration

Job description

Lead a high-performing retail team and help create an engaging customer experience in a fast-paced retail environment. This role is suited to an enthusiastic retail professional who takes pride in team performance, accountability and delivering strong results.

Key responsibilities

• Lead, coach and motivate the retail team to achieve performance and customer service goals
• Set clear expectations and foster a culture of pride, accountability and teamwork
• Support day-to-day store operations, including sales, visual presentation, stock management and compliance
• Monitor team performance and provide constructive feedback and recognition
• Deliver an exceptional customer experience and resolve customer concerns professionally
• Contribute to sales planning, reporting and continuous improvement initiatives

What we're looking for

• Passion for the retail industry and a strong customer-focused approach
• Previous experience leading or supervising a retail team
• Confident communication, coaching and decision-making skills
• A proactive approach with a strong sense of ownership and accountability
• Ability to work collaboratively in a fast-paced environment
• Availability to work across a retail roster, including weekends and public holidays where required