Athlete: Elite Retail Pro + Premium Perks

Nike Retail Services; Auckland; On-site; NZD 55,000 - 59,000; Full time

Job summary

Kiwi Collective in Auckland seeks a Store Manager to oversee busy retail operations, lead staff, manage inventory, and deliver excellent customer service.

You will handle rostering, training, merchandising, and promotions while ensuring health and safety compliance and strong cash and budgeting practices. Mandarin/English skills encouraged for Asian-market engagement.

Qualifications

• Diploma Level 5 or two years of relevant work experience.
• Strong numerical data analysis skills.
• Ability to work weekends and public holidays.

Responsibilities

• Oversee day-to-day store operations, including hiring, scheduling, training, performance management, supervising employees, and rostering.
• Manage store profitability and control expenses, including labour costs, inventory levels, and cash handling.
• Maintain stock levels, core product range, and effective merchandising.
• Develop and implement pricing strategies for competitiveness and profitability.
• Plan and execute promotions to drive sales and attract customers.

Skills

Retail sales

Customer service

Communication

Organizational skills

Problem solving

Education

Diploma Level 5 or equivalent

Job description

• What Athlete Elite Retail Pro Premium Perks Jo...

We are currently seeking a dedicated Store Manager to oversee the day-to-day operations of our busy store. This role is essential in ensuring smooth operations, maintaining high standards, and creating a welcoming atmosphere for our customers.

Job Responsibilities

• Oversee day-to-day store operations, including hiring, scheduling, training, performance management, supervising employees, and rostering.
• Manage store profitability and control expenses, including labour costs, inventory levels, and handling cash and inventory shortages.
• Maintain adequate stock levels, core product range, and effective merchandising.
• Develop and implement pricing strategies to ensure competitiveness while maintaining profitability.
• Plan and execute promotional campaigns, including seasonal and holiday promotions, to drive sales and attract customers.
• Monitor and optimize the product mix to meet customer demands and maximize sales opportunities.
• Ensure compliance with Employment and Health & Safety Legislation at all times.
• Negotiate supply and pricing agreements with suppliers to optimize costs.
• Complete daily, weekly, and monthly banking and turnover reports.
• Prepare annual budgets and work to achieve store performance goals within budget constraints.
• Implement and enforce daily operating procedures to ensure the store is clean, adequately stocked, organized, and well-maintained.
• Conduct regular stock takes according to company policy.
• Continuously enhance store performance and uphold high standards in customer service.

Person Specification

• Must have either Diploma Level 5 or two years of relevant work experience
• Strong numerical data analysis skills
• Ability to work well under pressure
• Able to multitask and prioritize tasks
• Able to work during weekend and public holiday

Location: Auckland

Number of Position: 1

Duration: Permanent fulltime – 35 hours per week

Hours: 30 guaranteed paid hours per week, excluding unpaid meal breaks.

Salary: NZD $ 35.00 – $ 38.00 per hour, depending on skills and experience

About Us

• Kiwi Collective is a tourism-focused retail business based in Manawa Bay, Auckland, offering a range of New Zealand health and wellness products, souvenirs, skincare, food and other New Zealand products to domestic and international visitors.
• Our customer base includes customers from New Zealand and overseas, with a particular focus on Asian markets.
• We are committed to providing high-quality products and professional customer service to a diverse range of local and international visitors.

About the Role

• We are seeking a capable Retail Manager to organise and control the day-to-day operations of our retail store and support the effective delivery of retail sales and customer service.
• The successful candidate will be actively involved in retail sales, product selection, product mix, staff rostering, staff training and supervision, stock management and retail promotional activities.
• The role will also support the store's engagement with customers from Asian markets. The successful candidate will be expected to communicate effectively in English and Mandarin Chinese, with Korean or Japanese language ability preferred.
• When tourism groups or other organised customer groups visit the store, the Retail Manager will welcome customers, present and explain relevant products, provide recommendations and assist with retail sales.

Key Responsibilities

• Organise and coordinate the day-to-day operations of the retail store.
• Actively participate in frontline retail sales and customer service.
• Serve domestic and international customers and provide product information and recommendations.
• Support retail sales and customer service for customers from Asian markets.
• Welcome and assist tourism groups and other organised customer groups when they visit the store.
• Present and explain products and facilitate retail sales.
• Assist with product selection, product mix and purchasing recommendations.
• Monitor customer demand, purchasing patterns and retail sales performance.
• Identify products and product ranges suitable for different customer groups and markets.
• Prepare and coordinate staff rosters.
• Train, supervise and support retail sales staff.
• Plan and implement seasonal, product and in-store promotional activities.
• Monitor stock levels and coordinate replenishment.
• Maintain product presentation and store standards.
• Monitor customer feedback and retail sales performance.
• Identify opportunities to improve sales, product selection and customer service.
• Ensure workplace health and safety requirements are followed.

Skills & Experience — Essential

• At least 1 year of relevant experience in gift shop, souvenir or tourism retail, or a closely related retail sales environment.
• Experience in retail sales and customer service.
• Strong retail selling and customer service skills.
• Good communication and interpersonal skills.
• Ability to work effectively with domestic and international customers.
• Good organisational and problem-solving skills.

Language Skills

• Good proficiency in Mandarin Chinese and English.
• Korean or Japanese language ability is preferred.
• Experience communicating with Asian customers is advantageous.

Qualifications & Additional Skills

• A relevant tertiary qualification in Retail Management, Marketing , Business, Economics, Commerce, or a related discipline is advantageous.
• Understanding of customer purchasing behaviour, market trends and retail sales performance is advantageous