Retail Customer Experience Specialist

Woolworths Group; Wellington; On-site; NZD 30,000 - 39,000; Full time

Job summary

Woolworths Group in New Zealand's Wellington region is hiring frontline team members to deliver exceptional customer service and support daily store operations. With over 185 stores nationwide and thousands of team members, you’ll help make Kiwi lives a little better while contributing to a busy, friendly retail environment.

You'll engage customers, maintain inventory accuracy, process deliveries, and uphold safety and presentation standards as part of a collaborative team that values diversity,

Qualifications

• Customer-centric focus with personalised support.
• Strong communication and interpersonal skills.
• Integrity and professionalism aligned with company values.
• Detail-oriented and proactive with issue escalation.

Responsibilities

• Engage customers on the shop floor with personalised assistance and resolve inquiries promptly.
• Maintain inventory accuracy, verify stock, conduct stocktakes and price integrity routines.
• Process deliveries timely and keep store areas clean and well-presented.
• Collaborate with the team to support smooth daily operations.
• Uphold safety protocols and compliance with company policies.

Skills

Customer-Centric Focus

Strong Interpersonal Skills

Integrity & Professionalism

Detail-Oriented & Proactive

Job description

Woolworths Group in New Zealand's Wellington region is hiring frontline team members to deliver exceptional customer service and support daily store operations. With over 185 stores nationwide and thousands of team members, you’ll help make Kiwi lives a little better while contributing to a busy, friendly retail environment.

You'll engage customers, maintain inventory accuracy, process deliveries, and uphold safety and presentation standards as part of a collaborative team that values diversity,