In-Store Customer Service Pro

CGR Services; Otago; On-site; NZD 42,000 - 52,000; Full time

Job summary

Woolworths Group in New Zealand seeks a customer service associate to assist shoppers on the floor, resolve inquiries, and help maintain a welcoming store environment. You’ll be highly visible on the shop floor, engaging customers with personalised assistance and resolving issues promptly.

Joining a large, diverse team, you’ll help with stock accuracy, deliveries, and daily store operations while upholding safety and compliance.

Qualifications

• Customer-centric focus and loyalty-building.
• Strong communication and interpersonal abilities.
• Integrity and professional conduct in line with company values.
• Attention to detail and proactive issue escalation.

Responsibilities

• Champion Customer Service: be highly visible on the shop floor, engage customers with personalized assistance and promptly resolve inquiries and complaints.
• Ensure Store Accuracy: maintain inventory control, verify stock, conduct stocktakes, and perform price integrity routines.
• Process Deliveries & Maintain Presentation: process deliveries accurately and keep areas clean and well-organised.
• Support Daily Operations: collaborate with the team to achieve smooth daily operations and contribute to store objectives.
• Prioritise Safety & Compliance: uphold safety protocols, report hazards, and comply with policies and legal requirements.

Skills

Customer-centric

Interpersonal skills

Integrity & professionalism

Detail-oriented

Job description

Woolworths Group in New Zealand seeks a customer service associate to assist shoppers on the floor, resolve inquiries, and help maintain a welcoming store environment. You’ll be highly visible on the shop floor, engaging customers with personalised assistance and resolving issues promptly.

Joining a large, diverse team, you’ll help with stock accuracy, deliveries, and daily store operations while upholding safety and compliance.