Retail Customer Service Champion

Woolworths Group; Bay of Plenty; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Team discounts

Sonder access for support

Global career opportunities

Job summary

Woolworths Group NZ is seeking a customer-focused team member to provide outstanding service and assist in daily store operations across Bay of Plenty. You will engage customers, resolve inquiries, and maintain appealing store presentation and stock quality.

The role emphasizes teamwork, safety compliance, and promotional execution to support targeted campaigns. You will contribute to a positive shopping experience for three million New Zealanders weekly.

Qualifications

• Customer service mindset with a focus on loyalty and personalised support.
• Strong communication and interpersonal skills for daily customer interactions.
• Commitment to company values, professional standards and integrity.
• Attention to detail and proactive issue escalation when needed.

Responsibilities

• Champion customer service and engagement by helping customers and resolving inquiries and complaints.
• Maintain store presentation, monitor stock quality, and support cleanliness and organisation.
• Execute promotions and signage to ensure accurate and on-brand campaigns and POS materials.
• Collaborate with the team to ensure smooth daily operations and achieve store objectives.
• Prioritise safety, comply with policies, and report hazards as required.

Skills

Customer-centric focus

Interpersonal skills

Integrity & professionalism

Detail-oriented & proactive

Job description

Woolworths Group NZ is seeking a customer-focused team member to provide outstanding service and assist in daily store operations across Bay of Plenty. You will engage customers, resolve inquiries, and maintain appealing store presentation and stock quality.

The role emphasizes teamwork, safety compliance, and promotional execution to support targeted campaigns. You will contribute to a positive shopping experience for three million New Zealanders weekly.