Restaurant Duty Manager: Ops & Service Lead

Kainga Ora; Bay of Plenty; Vor Ort; NZD 34.000 - 49.000; Vollzeit

Zusammenfassung

Atticus Finch Holdings Limited is seeking two experienced Duty Managers to oversee daily restaurant operations, supervise staff, maintain service standards, and ensure compliance with health, safety, and licensing requirements.

The role is full-time, 30 to 40 hours per week, with pay starting from $30 per hour. You will coordinate front-of-house and kitchen activities, monitor service quality, and manage records and stock.

Qualifikationen

• Experience in restaurant or hospitality operations with staff supervision.
• Ability to manage competing demands and resolve service issues.
• Knowledge of food safety, hygiene, and workplace safety procedures.
• Strong communication, organizational and leadership skills.
• Ability to maintain records, monitor stock, and handle cash/ POS transactions.
• Capable of independent operation with sound judgement.

Aufgaben

• Oversee daily restaurant operations during shifts and coordinate front-of-house and kitchen activities.
• Supervise staff duties and ensure adequate coverage and standard performance.
• Provide on-the-job training, induction, and adherence to procedures.
• Ensure high quality food, hygiene, and customer service standards.
• Address customer inquiries, resolve complaints, and take corrective actions.
• Manage opening/closing procedures, cash handling, POS, and daily records.
• Monitor stock levels, coordinate replenishment, and report purchasing needs.
• Check deliveries and storage to maintain food safety practices.
• Ensure compliance with food safety, hygiene, employment, safety, and licensing rules.
• Maintain cleanliness and presentation of dining areas and kitchen facilities.
• Identify operational issues and escalate as needed for management approval.
• Maintain records of attendance, stock usage, cash reconciliation, incidents, and other matters.
• Implement procedures and provide feedback on performance and improvements.

Kenntnisse

Staff supervision

Service coordination

Food safety knowledge

Communication skills

Record keeping

Cash handling / POS

Ausbildung

Hospitality qualification

Tools

Point-of-Sale systems

Jobbeschreibung

Atticus Finch Holdings Limited is seeking two experienced Duty Managers to oversee daily restaurant operations, supervise staff, maintain service standards, and ensure compliance with health, safety, and licensing requirements.

The role is full-time, 30 to 40 hours per week, with pay starting from $30 per hour. You will coordinate front-of-house and kitchen activities, monitor service quality, and manage records and stock.