Regional Asset & Maintenance Lead

Kainga Ora; Bay of Plenty; Vor Ort; NZD 34.000 - 49.000; Vollzeit

Zusammenfassung

Atticus Finch Holdings Limited is seeking two experienced Duty Managers to oversee daily restaurant operations, supervise staff, maintain service standards, and ensure compliance with health, safety, and licensing requirements.

The role is full-time, 30 to 40 hours per week, with pay starting from $30 per hour. You will coordinate front-of-house and kitchen activities, monitor service quality, and manage records and stock.

Qualifikationen

• Experience in restaurant or hospitality operations with staff supervision.
• Ability to manage competing demands and resolve service issues.
• Knowledge of food safety, hygiene, and workplace safety procedures.
• Strong communication, organizational and leadership skills.
• Ability to maintain records, monitor stock, and handle cash/ POS transactions.
• Capable of independent operation with sound judgement.

Aufgaben

• Oversee daily restaurant operations during shifts and coordinate front-of-house and kitchen activities.
• Supervise staff duties and ensure adequate coverage and standard performance.
• Provide on-the-job training, induction, and adherence to procedures.
• Ensure high quality food, hygiene, and customer service standards.
• Address customer inquiries, resolve complaints, and take corrective actions.
• Manage opening/closing procedures, cash handling, POS, and daily records.
• Monitor stock levels, coordinate replenishment, and report purchasing needs.
• Check deliveries and storage to maintain food safety practices.
• Ensure compliance with food safety, hygiene, employment, safety, and licensing rules.
• Maintain cleanliness and presentation of dining areas and kitchen facilities.
• Identify operational issues and escalate as needed for management approval.
• Maintain records of attendance, stock usage, cash reconciliation, incidents, and other matters.
• Implement procedures and provide feedback on performance and improvements.

Kenntnisse

Staff supervision

Service coordination

Food safety knowledge

Communication skills

Record keeping

Cash handling / POS

Ausbildung

Hospitality qualification

Tools

Point-of-Sale systems

Jobbeschreibung

Atticus Finch Holdings Limited is seeking two experienced and reliable Duty Managers to oversee daily operations, supervise staff, maintain service standards, and ensure compliance with relevant health, safety, and licensing requirements.

Job Title: Duty Manager

Full time Role- 30 to 40 Hours per week

Pay Starts from $30 per hour

Key Duties and Responsibilities

• Oversee the daily operations of the restaurant during the assigned shift, coordinating front-of-house and kitchen activities to ensure efficient service and smooth workflow.

• Supervise, allocate, and coordinate staff duties, ensuring adequate coverage across service areas and that employees perform their responsibilities to the required standards.

• Monitor staff performance, provide on-the-job guidance and training, and assist with staff induction and the implementation of workplace procedures.

• Ensure food and beverage services meet established quality, presentation, hygiene, and customer service standards.

• Monitor customer satisfaction, respond to enquiries and complaints, resolve service issues, and take appropriate corrective action when required.

• Coordinate opening and closing procedures, shift handovers, cash handling, point-of-sale operations, and the preparation of daily operational records.

• Monitor stock levels of food, beverages, and operating supplies, coordinate replenishment, minimise wastage, and report purchasing requirements to management.

• Check deliveries and storage practices to ensure stock is handled appropriately and maintained in accordance with food safety requirements.

• Ensure the restaurant complies with applicable food safety, hygiene, employment, workplace health and safety, and relevant licensing requirements.

• Monitor the cleanliness, presentation, and general condition of dining areas, kitchen facilities, service counters, and other restaurant areas.

• Identify operational issues, equipment faults, staffing shortages, and service disruptions, taking appropriate action and escalating matters requiring management approval.

• Maintain records relating to staff attendance, stock usage, cash reconciliation, customer complaints, incidents, and other operational matters.

• Implement management instructions, operating procedures, and service standards, and provide feedback to the business owner on operational performance and areas for improvement.

• Exercise appropriate judgement in day-to-day operational decisions to maintain service continuity, control operating costs, and ensure the restaurant operates efficiently.

Required Skills and Experience

• Relevant experience in restaurant or hospitality operations, including staff supervision and service coordination. A relevant queslification may substitute the work experience requirements for this role

• Ability to manage competing operational demands and resolve customer service issues.

• Knowledge of food safety, hygiene, workplace safety, and restaurant operating procedures.

• Strong communication, organisational, problem-solving, and leadership skills.

• Ability to maintain accurate operational records, monitor stock, and handle cash and point-of-sale transactions.

• Ability to work independently and exercise sound judgement in managing daily restaurant operations.