Restaurant Assistant Manager | Lead Team & Guest Experience

JobSpace; Waitakere Ranges; On-site; NZD 40,000 - 54,000; Full time

Job summary

Tomi Ro Restaurant in Northwest Auckland is hiring a Restaurant Assistant Manager/Supervisor. The role is full-time with guaranteed 30 hours weekly and pay between $26.00–$30.00 per hour, depending on experience.

The candidate will lead FOH, supervise staff, handle rostering, customer feedback and reservations, and coordinate with Chefs on menus and promotions. NZ residency or visa required.

Qualifications

• Proven hospitality experience required.
• Diploma or higher in Hospitality or related field preferred.
• LCQ and Duty Manager certificates are desirable.

Responsibilities

• Manage day-to-day restaurant operations for seamless service.
• Lead, train and mentor FOH staff to meet standards.
• Manage rostering, attendance and performance.
• Screen, interview, hire and train staff.
• Handle inquiries, feedback and complaints to ensure customer satisfaction.
• Check in with dining customers on quality of service.
• Review feedback and improve service delivery.
• Monitor reservations and optimize seating.
• Collaborate with Chefs on menus and promotions.
• Oversee stock, ordering of food and supplies.
• Uphold health, safety, hygiene and alcohol regulations.
• Oversee cash handling, POS and end-of-day reporting.
• Maintain cleanliness and presentation throughout venue.

Skills

Hospitality experience

Japanese F&B

Interpersonal skills

Multilingual

Customer service

Time management

Leadership

Team management

Food hygiene

Fast-paced work

Education

Hospitality diploma or higher

LCQ

Duty Manager certificate

Business/Hospitality studies

Qualifications preferred

Job description

Tomi Ro Restaurant in Northwest Auckland is hiring a Restaurant Assistant Manager/Supervisor. The role is full-time with guaranteed 30 hours weekly and pay between $26.00–$30.00 per hour, depending on experience.

The candidate will lead FOH, supervise staff, handle rostering, customer feedback and reservations, and coordinate with Chefs on menus and promotions. NZ residency or visa required.