Restaurant Assistant Manager - Supervisor Level

Sushi Tomi Northwest Ltd; Waitakere Ranges; On-site; NZD 36,000 - 41,000; Full time

Job summary

Sushi Tomi Northwest Ltd in Auckland is seeking a Restaurant Assistant Manager/Supervisor to lead daily operations for a busy Japanese-F&B venue. The role requires coordinating FOH staff, ensuring top customer service, and maintaining high hygiene and safety standards.

The position includes guaranteed 30 hours per week, with a wage range of NZD 26.00–30.00 per hour, depending on experience and skills. Applicants should be able to work weekends, holidays, and late nights, and hold relevant

Qualifications

• Experience in hospitality operations and staff supervision.
• Knowledge of Japanese food and beverage service is a strong advantage.
• Excellent interpersonal and communication skills; multicultural customer service aptitude.

Responsibilities

• Manage day-to-day restaurant operations for seamless service.
• Lead, supervise, train, and mentor FOH staff to uphold standards.
• Manage rostering, attendance, and performance; recruit and train staff.

Skills

Hospitality industry experience

Japanese F&B knowledge

Interpersonal skills

Multilingual (EN, JA, KR)

Customer service

Time management

Multitasking

Management skills

Organizational skills

Leadership

Shift work flexibility

Food hygiene knowledge

Working under pressure

Education

Diploma or higher in Hospitality, Tourism, Airline Service or Business

Current LCQ (License Controller Qualification)

Current Duty Manager Certificate or eligibility

Job description

Well-established Tomi R o Restaurant in Northwest Auckland is looking for a Restaurant Assistant Manager/Supervisor.

This is a full time, permanent position with guaranteed weekly working hours of 30 hours. We will offer the wage from $26.00 - $30.00 per hour based on your experiences and skills.

Key Experience & Skills We Are Looking For:

• Proven experience working in the hospitality industry.
• Good knowledge and work experience in Japanese F&B services is a strong advantage.
• Excellent interpersonal and communication skills.
• Multilingual skills are an asset in serving our multicultural and diverse customer base (English, Japanese, and Korean preferred).
• Exceptional customer service skills
• Strong administrative, time management, and multitasking abilities.
• Strong management skills
• Excellent organizational skills
• Proven ability to work efficiently under pressure and with minimal supervision.
• Demonstrated leadership skills with a strong team-oriented mindset.
• Flexibility to work shifts, including weekends, holidays, and late nights.
• High standards of food hygiene and safety knowledge.
• The ability to work in a fast-paced environment

Qualifications:

• Relevant hospitality qualifications are preferred but not essential.
• A Diploma or higher in Hospitality, Tourism, Airline Service or Business highly regarded
• Current LCQ (License Controller Qualification) required
• Current Duty Manager Certificate or eligibility to obtain one

Key Duties and Responsibilities:

• Manage day-to-day restaurant operations to ensure seamless and efficient service.
• Lead, supervise, train, and mentor Front of House (FOH) staff to uphold venue standards.
• Manage staff rostering, attendance, and overall performance.
• Screen, interview, hire, and train restaurant staff.
• Ensure high levels of customer satisfaction by handling inquiries, feedback, and complaints professionally.
• Check in on dining customers to enquire about food quality and service.
• Review customer feedback to develop and implement ways to improve customer service.
• Monitor guest reservations and optimize seating arrangements.
• Collaborate with Chefs on menu planning, special promotions, and marketing events.
• Monitor stock levels and coordinate the ordering of food, beverages, and restaurant supplies.
• Uphold restaurant policies regarding health, safety, hygiene, and strict compliance with the Sale and Supply of Alcohol Act.
• Oversee cash handling, POS operations, and end-of-day financial reporting.
• Maintain exceptional cleanliness and presentation standards throughout the venue.

Applications close: 2 October 2026

Important Notice
Applicants for this position should have NZ residency or a valid NZ work visa. Please state your visa status in the cover letter.