Wanaka Resort Operations Leader: Elevate Guest Experience

CGR Services; Queenstown; On-site; NZD 120,000 - 180,000; Full time

Job summary

Travel + Leisure Co. is seeking an experienced Resort Manager to lead operations at our Wanaka property. You will oversee front office, housekeeping, maintenance and guest services, building a high-performing team and ensuring exceptional experiences for owners and guests.

The role requires strong leadership, budgeting, and stakeholder management, with a hands-on approach and commitment to Health and Safety standards in New Zealand.

Qualifications

• Proven leadership experience within hotel or resort operations.
• Strong operational knowledge across key accommodation departments.
• Experience managing budgets and financial reporting.
• People-first leadership style and ability to develop teams.
• Strong communication and stakeholder-management skills.
• Hands-on approach and passion for hospitality.
• Knowledge of NZ health and safety requirements is advantageous.

Responsibilities

• Lead daily resort operations across front office, housekeeping, maintenance and guest services.
• Drive guest satisfaction and deliver exceptional owner/guest experiences.
• Manage budgets, financial performance and operational KPIs.
• Build and lead an engaged, high-performing team.
• Partner with regional and corporate teams on initiatives and improvements.
• Maintain strong relationships with owners, local partners and stakeholders.
• Ensure compliance with NZ health and safety standards and policies.
• Identify opportunities to improve efficiency and service delivery.

Skills

Leadership

Operations management

Budget management

People-first leadership

Communication skills

Hands-on

NZ health and safety knowledge

Job description

Travel + Leisure Co. is seeking an experienced Resort Manager to lead operations at our Wanaka property. You will oversee front office, housekeeping, maintenance and guest services, building a high-performing team and ensuring exceptional experiences for owners and guests.

The role requires strong leadership, budgeting, and stakeholder management, with a hands-on approach and commitment to Health and Safety standards in New Zealand.