Residential Support Worker

Mahitahi Trust; Auckland; On-site; NZD 46,000 - 58,000; Full time

Job summary

Mahitahi Trust in Auckland is seeking two Residential Support Workers for overnight care, one full-time (Sun–Thu, 11:00pm–7:00am) and one part-time (Fri–Sat, 11:00pm–7:00am). Based in Mt Albert, you will support residents in a safe, inclusive living environment, helping with daily living, skills development, and community activities.

You will empower residents toward recovery with empathy, strong communication, and a commitment to Te Tiriti o Waitangi principles, while maintaining records and

Qualifications

• Empathy and patience with a non-judgmental approach.
• Physically capable and able to perform ADLs and medication management.
• Strong communication and interpersonal skills.
• Ability to work in a team or independently.
• Willingness to work weekend overnight shifts and casual shifts.
• Current First Aid Certificate.

Responsibilities

• Establish and maintain a trusting and therapeutic relationship with residents.
• Assist residents with activities of daily living (ADLs) such as grooming, meal preparation, and medication management.
• Support residents in developing life skills, social skills, and coping mechanisms.
• Promote community integration and participation by organizing and facilitating group outings and recreational activities.
• Maintain accurate and up-to-date records of residents' progress and support needs.
• Ensure a safe and secure living environment by monitoring and addressing potential safety hazards.
• Participate in relevant training as required to support safe practice in the role

Skills

Empathy

Patience

Non-judgmental approach

Physically capable

Strong communication

Interpersonal skills

Teamwork/Independent work

Time management

Knowledge of community resources

Cultural competence

Te Tiriti o Waitangi understanding

Weekend overnight flexibility

Education

National Certificate in Mental Health & Wellbeing

First Aid Certificate

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We're seeking to appoint two Residential Support Workers to provide overnight support:

Position 1: Full-time (Sunday to Thursday, 11:00pm to 7:00am)

Position 2: Part-time (Friday and Saturday, 11:00pm to 7:00am)

Shift hours 11pm-7am

Based in Mt Albert, Auckland

Join Mahitahi Trust, a dedicated team committed to making a positive impact on the lives of individuals within our community. We believe in fostering independence, dignity, and inclusivity for all. As a Residential Support Worker, you will have the opportunity to empower individuals to live fulfilling lives through personalized support and community engagement.

Te mahi tūranga | About the role

As a Residential Support Worker in the Mental Health and Addictions sector, you will play a crucial role in providing care, support, and assistance to individuals living with mental health issues and addiction challenges. When on shift, your role will involve contributing to a safe and supportive living environment, empowering residents to work towards recovery, and foster a sense of community and well-being within the residential setting.

Responsibilities

• Establish and maintain a trusting and therapeutic relationship with residents.
• Assist residents with activities of daily living (ADLs) such as grooming, meal preparation, and medication management.
• Support residents in developing life skills, social skills, and coping mechanisms.
• Promote community integration and participation by organizing and facilitating group outings and recreational activities.
• Maintain accurate and up-to-date records of residents' progress and support needs
• Ensure a safe and secure living environment by monitoring and addressing potential safety hazards.
• Participate in relevant training as required to support safe practice in the role

Ngā pūkenga, ngā tohu ōu - What you will need

• Empathy, patience, and a non-judgmental approach.
• Physically capable
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Effective Time Management Skills
• Knowledge of local community resources and services
• Cultural competence and sensitivity to address the diverse needs of clients.
• Understanding and ability to work within the principles of Te Tiriti o Waitangi
• Flexibility to work weekend overnight shifts and accept casual shifts as offered

Desired

• Previous experience working in the mental health and addictions sector is an asset.
• A qualification in support work or a related field such as the National Certificate in Mental Health & Wellbeing or equivalent
• Current First Aid Certificate

Me toka pūmau ēnei - Applicants must

• Hold a Full and Valid NZ Drivers License
• Consent and undergo pre-employment drug and alcohol screening
• Consent to being NZ Police and/or Justice vetted
• Provide an up to date CV and cover letter detailing why you are interested in this role and the skills and experience you bring to the role

We welcome and encourage individuals from all backgrounds and life experiences to apply. Your enthusiasm, motivation, and unique perspective are valuable assets, and we are committed to fostering an inclusive environment that values diverse experiences and talents.