Resident Services Coordinator

Summerset Holdings; Napier; Hybrid; NZD 32,000 - 42,000; Part time

Benefits offered by this job

Southern Cross Health Essentials

Birthday Leave

Long Service Leave

Discounts from a wide range of vendors

Job summary

Summerset Holdings in Napier is seeking a compassionate Part-time Resident Services Coordinator to support residents living in Serviced Apartments. You will build trusted relationships with residents and families, coordinate care, and help residents stay independent and well supported in daily life.

This people-focused role is not clinical and requires organisation, empathy and the ability to work across village teams and external providers. Tuesday to Thursday, 10:30am–5pm.

Qualifications

• Experience in customer service, care coordination, community services, housing, hospitality, or a similar people-focused role is advantageous.
• You enjoy building relationships, staying organised and helping others feel supported.

Responsibilities

• Build strong, trusting relationships with residents and their families
• Proactively identify residents whose needs are changing
• Coordinate and follow up support and care services across village teams
• Support vulnerable residents through early identification and ongoing review
• Ensure services are delivered as agreed and accurately recorded

Skills

Customer service

Care coordination

Relationship building

Organisation

Job description

Company Description:

You can help bring our villages to life!

At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.

Job Description:

Part Time ResidentServices Coordinator wanted!

Make a real difference to residents’ day-to-day lives through connection,coordination,and care.

We’relooking for acompassionate,organisedand people-focused Resident Services Coordinator to support residents living in our Serviced Apartments.

This role is about building trusted relationships with residents and their families, recognising when needs are changing, and coordinating the right support at the right time. You’ll work closely with village teams and external providers to help residents remain independent, safe and well supported in their daily lives.

This is not a clinical role - it’s a people-focused coordination role where you can make a real difference to residents’ day-to-day lives.

About the role

• Build strong, trusting relationships with residents and their families
• Proactivelyidentifyresidents whose needs are changing
• Coordinate and follow up support and care services across village teams
• Support vulnerable residents through early identification and ongoing review
• Ensure services are delivered as agreed and accurately recorded

This is a part time role working Tuesday - Thursday, 10:30am - 5pm.

Qualifications:

About you

You’ll be someone who enjoys building relationships, takes pride in staying organised, and is motivated by helping others feel supported and confident in their day-to-day lives.

This role suits someone who:

• Is naturally proactive and notices when somethingisn’tquite right
• Isorganised, reliable, and good at following things through
• Is comfortable working across different teams and roles
• Brings empathy, good judgement and a calm, solutions-focused approach

Experience in customer service, care coordination, community services, housing, hospitality, or a similar people-focused role will be an advantage.

Additional Information:

Summerset's known for its excellent benefits and strong sense of values around care, teamwork and drive for excellence. With some of the best benefits in the sector, some of these include:

• Southern Cross Health Essentials
• Birthday Leave
• Long Service Leave
• Discounts from a wide range of suppliers

Next Steps: Applications for this role will close on the Friday 11th September.