People Services Manager

Summerset Retirement Villages; Wellington; Hybrid; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work

Health insurance

Company shares

Birthday off

Job summary

Summerset Retirement Villages seeks a confident People Services Manager to lead a seven-strong People Services team, driving onboarding, HR self‑service and reporting across the employee lifecycle.

You’ll shape how people interact with P&C technology, drive continuous improvement and deliver accurate data to enable informed decisions within a hybrid work model.

Qualifications

• Proven leadership experience in HR operations, systems or shared services helpdesk
• Strong understanding of HRIS platforms and data reporting tools
• A passion for continuous improvement and a user‑centred mindset
• The ability to juggle priorities and lead change with calm confidence
• Clear, collaborative communication skills – you’ll be working across all levels
• A keen eye for detail and a strong drive to get things running better, faster and smarter

Responsibilities

• Lead, develop and inspire a team of coordinators and systems experts
• Identify and drive continuous process improvements that simplify and enhance the P&C experience
• Oversee the configuration, integration and performance of key HR systems
• Manage service delivery for first-level P&C support, ensuring accuracy and care
• Deliver people data, insights and reporting to support decision‑making

Job description

Full time

Hybrid

Step into a pivotal leadership role where your experience will shape the future of how people, systems and processes work together.

You can help bring our villages to life!

At Summerset, from the moment we start developing a village to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.

The way we work is guided by our values – One Team, Strong Enough to Care, and Strive to Be the Best. We know it takes a collective effort to help a village thrive, so Summerset is a place where everyone’s uniqueness and diversity can shine.

Job Description

We’re looking for a confident and experienced People Services Manager to lead our People Services team, a talented team of 7 made up of P&C Coordinators and System Administrators. This role is ideal for someone who thrives on making systems and processes hum, from onboarding and integration to HR self-service and reporting.

You’ll play a key leadership role in shaping how our people interact with P&C technology and support, creating consistent and efficient experiences across the employee lifecycle. You’ll bring a continuous improvement mindset, a hands‑on leadership style, and a deep understanding of how great systems and HR shared services underpin a high‑performing culture.

What you’ll be doing

• Leading, developing and inspiring a team of coordinators and systems experts
• Identifying and driving continuous process improvements that simplify and enhance the P&C experience
• Overseeing the configuration, integration and performance of key HR systems
• Managing service delivery for first-level P&C support, ensuring accuracy and care
• Delivering people data, insights and reporting to support decision-making

Qualifications

With your proven HR leadership experience, you'll be no stranger to the following attributes:

• Proven leadership experience in HR operations, systems or shared services helpdesk
• A strong understanding of HRIS platforms and data reporting tools
• A passion for continuous improvement and a user‑centred mindset
• The ability to juggle priorities and lead change with calm confidence
• Clear, collaborative communication skills – you’ll be working across all levels
• A keen eye for detail and a strong drive to get things running better, faster and smarter

Additional Information

Why Summerset?

We’re driven by purpose and powered by people. At Summerset, we offer:

• A values-led, inclusive and supportive culture
• Flexible working with 2 days' work from home and flexihours
• Company shares and Health Insurance
• Your birthday off – every year!

We welcome applications from people of all backgrounds.

Applications close on 7th September.