People Services Manager

Summerset Holdings; Wellington; Hybrid; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Two days work from home

Health Insurance

Company shares

Flexihours

Birthday leave

Job summary

Summerset is seeking a confident People Services Manager in Wellington to lead a 7-person P&C team and optimise onboarding, HR self-service and reporting. You’ll shape how people interact with P&C technology with hands-on leadership and a continuous improvement mindset.

You will oversee system configuration and integration, ensure high-quality service delivery, and provide data-driven insights to support decision-making across the employee lifecycle.

Qualifications

• Proven HR leadership experience in operations, systems or shared services.
• Strong understanding of HRIS platforms and data reporting tools.
• Passion for continuous improvement and user-centered mindset.
• Ability to juggle priorities and lead change with calm confidence.
• Clear, collaborative communication across all levels.
• Detail-oriented with drive to improve processes.

Responsibilities

• Lead, develop and inspire a team of coordinators and systems experts.
• Drive continuous process improvements for P&C experiences.
• Oversee configuration, integration and performance of HR systems.
• Manage first-level P&C support service delivery with accuracy.
• Deliver people data, insights and reporting to support decisions.

Skills

Leadership

HR operations

HRIS

Data reporting

Continuous improvement

Stakeholder management

Communication

Tools

HRIS platforms

Job description

Company Description:

Step into a pivotal leadership role where your experience will shape the future of how people, systems and processes work together.

You can help bring our villages to life!

At Summerset, from the moment we start developing a village to when our residents call it home, it's the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger - to bring the best of life to our residents.

The way we work is guided by our values - One Team, Strong Enough to Care, and Strive to Be the Best. We know it takes a collective effort to help a village thrive, so Summerset is a place where everyone's uniqueness and diversity can shine.

Job Description:

We're looking for a confident and experienced People Services Manager to lead our People Services team, a talented team of 7 made up of P&C Coordinators and System Administrators. This role is ideal for someone who thrives on making systems and processes hum, from onboarding and integration to HR self-service and reporting.

You'll play a key leadership role in shaping how our people interact with P&C technology and support, creating consistent and efficient experiences across the employee lifecycle. You'll bring a continuous improvement mindset, a hands-on leadership style, and a deep understanding of how great systems and HR shared services underpin a high-performing culture.

What you'll be doing

• Leading, developing and inspiring a team of coordinators and systems experts
• Identifying and driving continuous process improvements that simplify and enhance the P&C experience
• Overseeing the configuration, integration and performance of key HR systems
• Managing service delivery for first-level P&C support, ensuring accuracy and care
• Delivering people data, insights and reporting to support decision-making

Qualifications:

With your proven HR leadership experience, you'll be no stranger to the following attributes:

• Proven leadership experience in HR operations, systems or shared services helpdesk
• A strong understanding of HRIS platforms and data reporting tools
• A passion for continuous improvement and a user-centered mindset
• The ability to juggle priorities and lead change with calm confidence
• Clear, collaborative communication skills - you'll be working across all levels
• A keen eye for detail and a strong drive to get things running better, faster and smarter

Additional Information:

Why Summerset?

We're driven by purpose and powered by people. At Summerset, we offer:

• A values-led, inclusive and supportive culture
• Flexible working with 2 days' work from home and flexihours
• Ongoing professional development
• Company shares and Health Insurance
• Your birthday off - every year!

Ready to bring your skills to life?

If you're an experienced leader with a passion for people, systems and smarter ways of working - we'd love to hear from you.

We welcome applications from people of all backgrounds. If you tick most of the boxes and are excited by the opportunity, don't hesitate to apply. Applications close on 7th September.