Resident Services Coordinator

Summerset Retirement Villages; Napier; On-site; NZD 28,000 - 47,000; Part time

Benefits offered by this job

Southern Cross Health Essentials

Discounts from suppliers

Job summary

Summerset Retirement Villages in Napier is seeking a Part-time Resident Services Coordinator to support residents living in our Serviced Apartments. You will build trusted relationships with residents and their families, coordinate and follow up care services across village teams, and help residents stay independent, safe and well supported in their daily lives.

This is a non-clinical, people-focused coordination role; experience in customer service or care coordination is valuable, and you

Qualifications

• Experience in customer service, care coordination, or community services.
• Experience in housing, hospitality, or similar people-focused roles.
• Ability to build relationships and support residents' independence.

Responsibilities

• Build strong, trusting relationships with residents and their families.
• Proactively identify residents whose needs are changing.
• Coordinate and follow up support and care services across village teams.
• Support vulnerable residents through early identification and ongoing review.
• Ensure services are delivered as agreed and accurately recorded.

Skills

Relationship building

Organised

Empathy

People-focused

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

2d ago , from Summerset Retirement Villages

You can help bring our villages to life!

At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team united by being part of something bigger – to bring the best of life to our residents.

Job Description

Part Time ResidentServices Coordinator wanted!

Make a real difference to residents’ day-to-day lives through connection,coordination,and care.

We’relooking for acompassionate,organisedand people-focused Resident Services Coordinator to support residents living in our Serviced Apartments.

This role is about building trusted relationships with residents and their families, recognising when needs are changing, and coordinating the right support at the right time. You’ll work closely with village teams and external providers to help residents remain independent, safe and well supported in their daily lives.

This is not a clinical role - it’s a people-focused coordination role where you can make a real difference to residents’ day-to-day lives.

About the role

• Build strong, trusting relationships with residents and their families
• Proactivelyidentifyresidents whose needs are changing
• Coordinate and follow up support and care services across village teams
• Support vulnerable residents through early identification and ongoing review
• Ensure services are delivered as agreed and accurately recorded

This is a part time role working Tuesday - Thursday, 10:30am - 5pm.

Qualifications

About you

You’ll be someone who enjoys building relationships, takes pride in staying organised, and is motivated by helping others feel supported and confident in their day-to-day lives.

This role suits someone who:

• Is naturally proactive and notices when somethingisn’tquite right
• Isorganised, reliable, and good at following things through
• Is comfortable working across different teams and roles
• Brings empathy, good judgement and a calm, solutions-focused approach

Experience in customer service, care coordination, community services, housing, hospitality, or a similar people-focused role will be an advantage.

Additional Information

Summerset's known for its excellent benefits and strong sense of values around care, teamwork and drive for excellence. With some of the best benefits in the sector, some of these include:

• Southern Cross Health Essentials
• Discounts from a wide range of suppliers

Next Steps: Applications for this role will close on Friday 11th September.