Village Coordinator

Tue, 25 Aug 2026 16:44:46 +1200; Christchurch; On-site; NZD 60,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Learning & development opportunities

Wellbeing support

Job summary

The Bellevue in Christchurch is seeking a full-time Village Coordinator to support residents and the Village Manager, coordinating events and daily activities. You will be the go-to person for residents, providing friendly, responsive service in a growing retirement community.

This role emphasizes empathy, strong organization, and hands-on problem solving, with opportunities to develop lifestyle programs, use resident apps, and build connections with residents, external providers, and local

Qualifications

• Experience delivering excellent customer service to residents.
• Strong organizational and administrative abilities.
• Clear, courteous communication with residents and stakeholders.
• Treat residents with respect, dignity and empathy.
• Good problem solving and ability to multitask.
• Hands-on, proactive attitude and willingness to help.
• Proficiency with Microsoft Office suite.

Responsibilities

• Act as the primary point of contact for residents and address needs.
• Collaborate with the Village Manager to coordinate tasks and events.
• Engage daily with residents, offering assistance and well-being support.
• Keep residents informed on policies, services, and emergency procedures.
• Lead development and delivery of personalized activities and lifestyle programs.
• Encourage use of technology and resident app with workshops and support.
• Foster community through group outings and relationships with providers.

Skills

Customer service passion

Organization

Communication

Empathy and dignity

Problem solving

Proactive mindset

Microsoft Office

Elderly care empathy

NZ working rights

Tools

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Role

We are currently seeking a full-time Village Coordinator to join our dynamic team at The Bellevue in Christchurch. As the go-to person for our residents you will play a vital role in supporting the Village Manager and coordinating various events. This position offers a diverse and exciting work environment, where no two days are the same. Your kind, caring, and helpful nature will bring smiles to our residents' faces on a daily basis.

What you’ll be doing

• Act as the primary point of contact for residents providing exceptional customer service and promptly addressing their needs.
• Collaborate with the Village Manager to coordinate tasks effectively and ensure their successful execution.
• Engage with residents daily, offering assistance and ensuring their well-being.
• Maintain up-to-date knowledge of village products, services, policies, and emergency procedures, effectively communicating this information to residents and stakeholders.
• Lead the development and delivery of a personalized activities and lifestyle program, fostering resident engagement and enjoyment.
• Promote resident participation in the use of technology, such as the resident app and virtual events, through support and workshops.
• Foster a sense of community by organizing group excursions, facilitating focus groups for resident input, and building positive relationships with residents, external providers, and community groups.

What you’ll bring

• Previous experience in a similar role, demonstrating a genuine passion for delivering exceptional customer service.
• Excellent abilities in organization and administration, ensuring efficient management of tasks and responsibilities.
• Strong communication skills to establish prompt, courteous, and professional rapport with residents and stakeholders.
• Commitment to treating all residents with utmost respect, dignity, and empathy.
• Proficiency in effective problem-solving techniques and the capability to handle multiple tasks simultaneously.
• Demonstrated hands-on, proactive mindset, approaching tasks with enthusiasm and a can-do attitude.
• Proficiency in computer skills, particularly with the Microsoft suite.
• Strong empathy and patience when dealing with elderly residents, coupled with the ability to adapt to new technologies and systems.
• All applicants must have full working rights in New Zealand

Why join Oceania?

At Oceania, we're proud to be one of New Zealand's leading providers of retirement living and aged care. Across more than 30 villages, we support over 4,000 residents by creating communities where people feel at home, connected, and well cared for.

Our purpose is simple: to make a difference in every task, every challenge, every day. It's a purpose that's brought to life through the way we work:

We're one team – We collaborate across teams and functions because together we're stronger than any individual effort.

We're finding better ways – We challenge ourselves to think differently, find creative solutions, and continuously improve.

We're committed to care – We put safety and care at the centre of everything we do, creating environments where everyone feels supported.

We're proud to deliver – We follow through on our commitments because every task matters, and our residents and families count on us to get it right.

When you join Oceania, you'll become part of a supportive team where you'll be encouraged to learn, grow, and make a meaningful contribution every day. In return, we offer competitive pay, ongoing learning and development opportunities, free and confidential wellbeing support, and the chance to build a rewarding career with an organisation that's making a real difference.