Resident-First Village Manager

Metlifecare Limited; Papamoa; Remote; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Life insurance

Health insurance

Wellness days

Birthday leave

Job summary

Metlifecare is seeking a Village Manager for Papamoa Beach Village in the Bay of Plenty. You will lead day-to-day operations, support our people, and ensure residents enjoy a safe, engaging, well-run environment, guiding staff and fostering a warm community.

You will build relationships with residents, families and teams, maintain financial performance including P&L oversight, drive continuous improvement, champion quality, safety and wellbeing, and ensure the village remains a proud,

Qualifications

• Proven leadership in retirement village management (highly regarded).
• Operational management expertise in a people or service-focused business.
• Resident-first mindset with empathy, professionalism, and a strong service ethic.
• Outstanding communication and relationship-building skills, with a natural ability to influence, collaborate, and engage, including responsiveness and follow-through.
• A commitment to operational excellence with strong process, systems, and quality improvement capability.
• Financial acumen including sales focus and P&L ownership.
• Strategic thinking with a flair for innovation.
• Risk management experience, including health & safety and wellbeing.

Responsibilities

• Provide strong, visible leadership across the Village.
• Work closely with residents, families, teams and internal partners.
• Support a positive culture where communication is open, timely and respectful.
• Maintain solid financial performance including P&L management.
• Drive continuous improvement across systems, processes and service delivery.
• Champion quality, safety and wellbeing for residents and staff.

Job description

Metlifecare is seeking a Village Manager for Papamoa Beach Village in the Bay of Plenty. You will lead day-to-day operations, support our people, and ensure residents enjoy a safe, engaging, well-run environment, guiding staff and fostering a warm community.

You will build relationships with residents, families and teams, maintain financial performance including P&L oversight, drive continuous improvement, champion quality, safety and wellbeing, and ensure the village remains a proud,