Village Manager | Papamoa Beach

Metlifecare Limited; Papamoa; Remote; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Life insurance

Health insurance

Wellness days

Birthday leave

Job summary

Metlifecare is seeking a Village Manager for Papamoa Beach Village in the Bay of Plenty. You will lead day-to-day operations, support our people, and ensure residents enjoy a safe, engaging, well-run environment, guiding staff and fostering a warm community.

You will build relationships with residents, families and teams, maintain financial performance including P&L oversight, drive continuous improvement, champion quality, safety and wellbeing, and ensure the village remains a proud,

Qualifications

• Proven leadership in retirement village management (highly regarded).
• Operational management expertise in a people or service-focused business.
• Resident-first mindset with empathy, professionalism, and a strong service ethic.
• Outstanding communication and relationship-building skills, with a natural ability to influence, collaborate, and engage, including responsiveness and follow-through.
• A commitment to operational excellence with strong process, systems, and quality improvement capability.
• Financial acumen including sales focus and P&L ownership.
• Strategic thinking with a flair for innovation.
• Risk management experience, including health & safety and wellbeing.

Responsibilities

• Provide strong, visible leadership across the Village.
• Work closely with residents, families, teams and internal partners.
• Support a positive culture where communication is open, timely and respectful.
• Maintain solid financial performance including P&L management.
• Drive continuous improvement across systems, processes and service delivery.
• Champion quality, safety and wellbeing for residents and staff.

Job description

• Senior Leadership Role - enjoy a variety of work as you manage a vibrant Village
• Competitive remuneration package and employee benefits
• Work in a well-established site with great staff who share your passion for Aged Care

About the Role

At Metlifecare, our villages are vibrant communities where residents feel connected, supported and proud to call home. Our Papamoa Beach Village is no exception, it is bustling with activity and known for its warm environment and friendly staff and residents

Your ability to build relationships, communicate clearly and keep residents at the heart of decision-making will be key to your success. As Village Manager, you’ll be the trusted face of the Village, leading day-to-day operations, supporting our people, and ensuring residents enjoy a safe, engaging and well-run environment.

Reporting to the Operations Manager, you will:

• Provide strong, visible leadership across the Village
• Work closely with residents, families, teams and internal partners
• Support a positive culture where communication is open, timely and respectful
• Maintain solid financial performance including P&L management
• Drive continuous improvement across systems, processes and service delivery
• Champion quality, safety and wellbeing for residents and staff

What You’ll Bring

You are a natural leader and communicator, capable of navigating the dynamic demands of a busy village while inspiring and developing your team. With empathy, charisma, and respect for diverse perspectives, you’ll create a thriving environment where residents are truly at the heart of everything we do. Your leadership will ensure our Village and Care Home remains vibrant, future-ready, and a place our residents are proud to call home.

Your Experience Includes:

• Proven leadership in retirement village management (highly regarded)
• Operational management expertise in a people or service-focused business
• A resident-first mindset with empathy, professionalism, and a strong service ethic
• Outstanding communication and relationship-building skills, with a natural ability to influence, collaborate, and engage, including responsiveness and follow-through
• A commitment to operational excellence with strong process, systems, and quality improvement capability
• Financial acumen including sales focus and P&L ownership
• Strategic thinking with a flair for innovation
• Risk management experience, including health & safety and wellbeing

What We Offer

• Competitive remuneration aligned with your experience
• Life and health insurance cover
• 3 Paid wellness days and a day off for your birthday
• An opportunity to be part of a respected and growing organisation

About Us

At Metlifecare, our people are the heart of everything we do. You’ll be joining a collaborative team who are passionate about making a meaningful difference for our residents.

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, supporting over 7,300 New Zealanders. We’re committed to empowering people to live their best lives in communities they’re proud of.

Please note: Identification and work eligibility documentation is required with your application.