Village Manager: Lead a Thriving Wanaka Retirement Village

Metlifecare Limited; Queenstown; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Life and health insurance

Wellness days

Birthday day off

Professional development

Job summary

Metlifecare Limited in Wanaka seeks an experienced Village Manager to lead Wānaka Peaks, Metlifecare's newest retirement village, in the heart of Three Parks and surrounded by the Southern Alps. As Village Manager, you will be the face of the village, guiding day-to-day operations, building a high-performing team, and delivering exceptional resident experiences from day one.

Reporting to the Operations Manager, you will drive relationships, ensure safety and compliance, manage P&L, occupancy and

Qualifications

• Previous leadership experience within retirement living, aged care, hospitality, property, healthcare or a customer-focused service environment
• Strong operational management and business acumen
• A genuine passion for delivering exceptional customer experiences
• Excellent communication and relationship-building skills
• Experience managing risk, health and safety, and regulatory compliance
• The ability to lead through growth, change and continuous improvement

Responsibilities

• Build strong relationships with residents, families, team members and key stakeholders
• Drive operational excellence and continuous improvement across the village
• Manage financial performance, including budgeting and P&L accountability
• Support village occupancy and contribute to a positive resident journey
• Ensure compliance with health and safety, quality and legislative requirements
• Champion resident wellbeing while creating a vibrant and connected community

Job description

Metlifecare Limited in Wanaka seeks an experienced Village Manager to lead Wānaka Peaks, Metlifecare's newest retirement village, in the heart of Three Parks and surrounded by the Southern Alps. As Village Manager, you will be the face of the village, guiding day-to-day operations, building a high-performing team, and delivering exceptional resident experiences from day one.

Reporting to the Operations Manager, you will drive relationships, ensure safety and compliance, manage P&L, occupancy and