Village Manager |Wānaka Peaks Village

Metlifecare Limited; Queenstown; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Life and health insurance

Wellness days

Birthday day off

Professional development

Job summary

Metlifecare Limited in Wanaka seeks an experienced Village Manager to lead Wānaka Peaks, Metlifecare's newest retirement village, in the heart of Three Parks and surrounded by the Southern Alps. As Village Manager, you will be the face of the village, guiding day-to-day operations, building a high-performing team, and delivering exceptional resident experiences from day one.

Reporting to the Operations Manager, you will drive relationships, ensure safety and compliance, manage P&L, occupancy and

Qualifications

• Previous leadership experience within retirement living, aged care, hospitality, property, healthcare or a customer-focused service environment
• Strong operational management and business acumen
• A genuine passion for delivering exceptional customer experiences
• Excellent communication and relationship-building skills
• Experience managing risk, health and safety, and regulatory compliance
• The ability to lead through growth, change and continuous improvement

Responsibilities

• Build strong relationships with residents, families, team members and key stakeholders
• Drive operational excellence and continuous improvement across the village
• Manage financial performance, including budgeting and P&L accountability
• Support village occupancy and contribute to a positive resident journey
• Ensure compliance with health and safety, quality and legislative requirements
• Champion resident wellbeing while creating a vibrant and connected community

Job description

Lead, inspire and shape a thriving retirement community in one of New Zealand's most spectacular locations

• Leadership role with the opportunity to build your own team and culture
• Competitive remuneration package, health insurance and great employee benefits
• Be part of an exciting new village in the heart of Wānaka

About the Role

We are seeking an experienced and passionate Village Manager to lead Wānaka Peaks, Metlifecare's newest retirement village, located in the heart of Three Parks and surrounded by the stunning Southern Alps.

As Village Manager, you will be the face of the village, leading day-to-day operations while fostering a welcoming, resident-focused environment. This is a unique opportunity to establish a high-performing team, shape the culture of a new village, and create an exceptional experience for residents from day one.

Reporting to the Operations Manager, you will:

• Build strong relationships with residents, families, team members and key stakeholders
• Drive operational excellence and continuous improvement across the village
• Manage financial performance, including budgeting and P&L accountability
• Support village occupancy and contribute to a positive resident journey
• Ensure compliance with health and safety, quality and legislative requirements
• Champion resident wellbeing while creating a vibrant and connected community

About You

You are a confident and commercially savvy leader who thrives in a people-focused environment. You know how to balance operational performance with creating outstanding resident experiences and building engaged teams.

To be successful in this role, you'll bring:

• Previous leadership experience within retirement living, aged care, hospitality, property, healthcare or a customer-focused service environment
• Strong operational management and business acumen
• A genuine passion for delivering exceptional customer experiences
• Excellent communication and relationship-building skills
• Experience managing risk, health and safety, and regulatory compliance
• The ability to lead through growth, change and continuous improvement

What We Offer

• Competitive remuneration aligned with your experience
• Ongoing professional development support
• Life and health insurance cover
• 3 Paid wellness days and a day off for your birthday
• An opportunity to be part of a respected and growing organisation

About Us

At Metlifecare, our people are the heart of everything we do. You’ll be joining a collaborative team who are passionate about making a meaningful difference for our residents.

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, supporting over 7,300 New Zealanders. We’re committed to empowering people to live their best lives in communities they’re proud of.