Reservations Specialist – Upsell & Guest Experience

Radisson Hotel Group; Auckland; On-site; NZD 50,000 - 55,000; Full time

Benefits offered by this job

Hotel employee rates

Friends & Family discount

Global and local perks

Job summary

Radisson Hotel Group in Auckland, New Zealand, is seeking a Reservations professional to join our Front Office team. You will manage incoming bookings via phone, email, and online channels, ensuring accuracy and upselling opportunities.

Ideal candidates have experience with Opera PMS or similar systems, excellent communication skills, and a flexible schedule including weekends. We offer competitive NZD salary, staff discounts, and a dynamic, guest‑focused work environment.

Qualifications

• Minimum experience in Reservations, Event Sales or Front Office in a hotel environment.
• Strong verbal and written communication with guest-focused mindset.
• Attention to detail and accuracy in bookings and records.
• Flexible to work weekends, holidays, evenings and varying shifts.

Responsibilities

• Handle all incoming reservations via phone, email, and online channels with speed and accuracy.
• Manage room allocations, rate codes, and special requests in the PMS.
• Upsell room types and packages matching guest needs.
• Collaborate with Front Office, Sales, and Revenue to maximize occupancy and revenue.
• Ensure booking details are accurate from names to payment info.
• Stay informed on promotions and local events to advise guests.
• Manage cancellations, amendments, and no-shows per policy with a friendly approach.
• Prepare daily arrival lists, VIP briefings, and reservation reports.

Skills

Communication skills

Guest interaction

Attention to detail

Problem solving

Team player

Weekend availability

Education

Bachelor's degree in Business or Hospitality (preferred)

Tools

Opera PMS

Salesforce

Delphi

Microsoft Office

Job description

Radisson Hotel Group in Auckland, New Zealand, is seeking a Reservations professional to join our Front Office team. You will manage incoming bookings via phone, email, and online channels, ensuring accuracy and upselling opportunities.

Ideal candidates have experience with Opera PMS or similar systems, excellent communication skills, and a flexible schedule including weekends. We offer competitive NZD salary, staff discounts, and a dynamic, guest‑focused work environment.