Reservations Agent - Casual

Radisson Hotel Group; Auckland; Sur place; NZD 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

Hotel employee rates

Friends & Family discount

Global and local perks

Résumé du poste

Radisson Hotel Group in Auckland, New Zealand, is seeking a Reservations professional to join our Front Office team. You will manage incoming bookings via phone, email, and online channels, ensuring accuracy and upselling opportunities.

Ideal candidates have experience with Opera PMS or similar systems, excellent communication skills, and a flexible schedule including weekends. We offer competitive NZD salary, staff discounts, and a dynamic, guest‑focused work environment.

Qualifications

• Minimum experience in Reservations, Event Sales or Front Office in a hotel environment.
• Strong verbal and written communication with guest-focused mindset.
• Attention to detail and accuracy in bookings and records.
• Flexible to work weekends, holidays, evenings and varying shifts.

Responsabilités

• Handle all incoming reservations via phone, email, and online channels with speed and accuracy.
• Manage room allocations, rate codes, and special requests in the PMS.
• Upsell room types and packages matching guest needs.
• Collaborate with Front Office, Sales, and Revenue to maximize occupancy and revenue.
• Ensure booking details are accurate from names to payment info.
• Stay informed on promotions and local events to advise guests.
• Manage cancellations, amendments, and no-shows per policy with a friendly approach.
• Prepare daily arrival lists, VIP briefings, and reservation reports.

Connaissances

Communication skills

Guest interaction

Attention to detail

Problem solving

Team player

Weekend availability

Formation

Bachelor's degree in Business or Hospitality (preferred)

Outils

Opera PMS

Salesforce

Delphi

Microsoft Office

Description du poste

• Compensation: NZD 50,000 - NZD 55,000 - yearly

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

• Handle all incoming reservations via phone, email, and online channels — with speed, style, and accuracy.
• Manage room allocations, rate codes, and special requests in our property management system (PMS).
• Be a pro at upselling room types and packages that match the guest’s vibe and trip purpose.
• Work closely with the Front Office, Sales, and Revenue teams to maximize occupancy and revenue.
• Ensure all booking details are spot-on — from names and dates to preferences and payment info.
• Keep up with RED’s promotions, local events, and insider tips to give guests the best recommendations.
• Manage cancellations, amendments, and no-shows per policy — always with a friendly, solution-oriented approach.
• Help prepare daily arrival lists, VIP briefings, and reservation reports.
• Keep your workspace cool, calm, and collected — even when handling multiple tasks.

Qualifications

REQUIREMENTS

• Previous experience in Reservations, Event Sales or Front Office, ideally in a 4 or 5-star hotel environment.
• Sharp communication skills; verbal and written, and a natural flair for guest interaction.
• Attention to detail and accuracy in every task.
• A “yes, I can!” attitude with a knack for solving problems creatively.
• Team player who thrives in a dynamic, fun, and fast-paced environment.
• Flexibility to work weekends, public holidays, evenings and varying shifts.
• Knowledge of hotel reservation systems (Opera PMS or similar) and online booking platforms.
• Proficiency with hotel sales systems (e.g., Opera, Delphi, Salesforce) and Microsoft Office.
• Bachelor’s degree in business, Hospitality, or related field (preferred but not essential).

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower youmake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide

Guaranteed minimum of 30% off for your Friends & Family

Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality!Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.