Tourism Operations & Travel Coordinator

Remarkable Scenic Tours; Queenstown; Hybrid; NZD 40,000 - 57,000; Part time

Benefits offered by this job

Flexible working arrangements

Hybrid work model

Family-owned environment

Job summary

Remarkable Scenic Tours in Queenstown is seeking a Tourism Operations & Travel Coordinator for a part-time, hybrid role. You will manage tour reservations, support travel consultants, and help craft personalised New Zealand itineraries.

The role requires strong organisation, excellent communication, and proficiency with Xero and Microsoft Office. Applicants must be locally based in Queenstown and ready to start immediately, with 20–40 hours weekly and a $35 NZD hourly rate.

Qualifications

• Experience in tourism reservations, itinerary planning or a similar admin role is highly regarded.
• Experience with Xero accounting software.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent organisational skills with attention to detail.
• Confident, friendly, and professional communication with clients and suppliers.

Responsibilities

• Manage tour reservations, bookings and confirmations.
• Assist travel consultants with researching, developing and updating personalised New Zealand itineraries.
• Liaise with accommodation providers, activity operators and tourism partners.
• Coordinate drivers, guides and daily tour schedules.
• Assist clients with questions, concerns and changes while travelling.
• Manage client payments, invoicing and payment follow-ups using Xero.
• Prepare travel documentation and maintain booking records.
• Provide general administration and operational support.

Job description

Queenstown | Part-Time | $35 per Hour | Hybrid | Immediate Start

About Us

We are a well-established, family-owned tourism business based in Queenstown, specialising in private guided tours, luxury travel and tailor-made New Zealand holidays.

We are looking for a highly organised, proactive and customer-focused Tourism Operations & Travel Coordinator to join our small, friendly team.

This is a varied, hands-on position where no two days are the same. You will play an important role in managing daily operations, supporting our travel consultants and ensuring our clients enjoy a seamless travel experience.

The Role

Your responsibilities will include:

Managing tour reservations, bookings and confirmations.

Assisting travel consultants with researching, developing and updating personalised New Zealand itineraries.

Liaising with accommodation providers, activity operators and tourism partners.

Coordinating drivers, guides and daily tour schedules.

Assisting clients with questions, concerns and changes while travelling.

Managing client payments, invoicing and payment follow-ups using Xero.

Preparing travel documentation and maintaining accurate booking records.

Providing general administration and operational support.

About You

We are looking for someone who:

Has excellent organisational skills and attention to detail.

Is confident, friendly and professional when communicating with clients and suppliers.

Can manage competing priorities and solve problems independently.

Has experience with Xero accounting software.

Is proficient in Microsoft Office, particularly Excel, Word and Outlook.

Has some familiarity with Apple Mac computers and macOS.

Has an interest in New Zealand travel, destinations and tourism.

Can work independently while contributing to a small, supportive team.

Is reliable, flexible and comfortable working in a busy tourism environment.

Previous experience in tourism, travel reservations, itinerary planning or a similar administrative role would be highly regarded.

Location & Working Hours

This is a hybrid position based in Queenstown, combining remote work from your own home office with time at our family-run home office.

Hours: Approximately 20-40 hours per week, depending on seasonal demand.

Hourly rate: $35 NZD

Location: Must be based locally in Queenstown.

Home office: Applicants must have their own suitable workspace, computer and reliable internet connection.

Office attendance: Regular attendance at our Queenstown home office is required.

Peak season: Availability during December through March is essential.

Start: Immediate.

Some flexibility outside normal working hours may occasionally be required to assist clients or drivers with urgent operational matters.

What We Offer

Competitive hourly pay based on experience.

Flexible working arrangements.

A combination of working from home and in-person collaboration.

A friendly and supportive family-owned business environment.

A varied position with independence and responsibility.

The opportunity to develop skills in tourism operations and travel planning.