Reservations Manager: Drive Guest Experience & Revenue

InterContinental Hotels Group; Queenstown; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Onsite car parking

Free duty meal

Hotel gym access

IHG employee room rates

Job summary

Holiday Inn Queenstown Remarkables Park is seeking a Reservations Manager to lead the Reservations Department, ensuring seamless guest experiences, yielding strategies, and effective rate loading to meet sales targets.

The role requires 3+ years in Reservations or Front Office, proficiency with OPERA systems, and strong stakeholder communication. Onsite work with access to hotel facilities and staff discounts available.

Qualifications

• Three years’ experience in Reservations or Front Office management.
• Experience with OPERA or OPERA Cloud.
• Demonstrated ability to interact with guests, employees and third parties reflecting the hotel, the brand and the Company.

Responsibilities

• Manage the daily operations of reservations.
• Ensure brand standards are followed.
• Maintain systems as required (Opera, IHG Concerto, TPI’s).
• Check hotel information is up to date in all channels.
• Manage “no show” reservations by investigation and recording.
• Maintain knowledge of special rates/offers/promotions.
• Monitor workload and manage staffing levels accordingly.
• Support the Sales Team with corporate and wholesale rate loading.

Skills

Reservations management

Guest interaction

Stakeholder management

Tools

OPERA

OPERA Cloud

Job description

Holiday Inn Queenstown Remarkables Park is seeking a Reservations Manager to lead the Reservations Department, ensuring seamless guest experiences, yielding strategies, and effective rate loading to meet sales targets.

The role requires 3+ years in Reservations or Front Office, proficiency with OPERA systems, and strong stakeholder communication. Onsite work with access to hotel facilities and staff discounts available.