Reservations Supervisor

Holiday Inn; Queenstown; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Birthday leave

Wellness leave

IHG hotel discounts

Development program

Job summary

Holiday Inn Queenstown Remarkables Park is seeking a Reservations Supervisor to oversee the reservations team and deliver accurate information for both internal and external stakeholders. The role focuses on managing day-to-day operations, guest feedback, and group coordination with Meetings and Events.

The ideal candidate will have 1–2 years in Reservations or Front Office, strong hotel systems knowledge, budgeting and revenue management understanding, and excellent stakeholder communication

Qualifications

• Bachelor’s or Master’s degree in Hotel Management or related field.
• 1–2 years’ experience in Reservations or Front Office.
• Excellent ability to interact with guests, employees and third parties.
• Understanding of Hotel Systems and revenue management.
• Strong mathematical skills, budgeting, and P&L concepts.
• Excellent project management and stakeholder management skills.
• Strategic and tactical thinker with goal delivery.

Responsibilities

• Provide accurate information on internal reservation status and external climate within which the hotel operates.
• Oversee day-to-day operations of the reservations department.
• Monitor guest feedback with regards to commercial strategy.
• Manage groups with the Meetings and Events team.
• Maintain knowledge of regional hotels and rates.
• Develop and maintain relationships with tour agents and operators.
• Share knowledge of special rates, offers and promotions.
• Ad-hoc duties to support the team and other hotel departments.

Skills

Guest interaction

Hotel systems

Revenue management

Budgeting

Profit & loss

Stakeholder management

Strategic thinking

Problem solving

Project management

Education

Bachelor’s or Master’s degree in Hotel Management/Business Admin

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

About us

Travel is a journey. At Holiday Inn, we help make it a joy.

Holiday Inn Queenstown Remarkables Park is your new hub for South Island exploration. With a convenient location in the Remarkables Park precinct just 5 minutes from Queenstown Airport, our full-service hotel has a range of modern facilities to make your stay extra comfortable while you create memories in the heart of New Zealand’s world-famous alpine playground.

We are currently looking for a Reservations Supervisor to join our team in a full-time permanent position.

Your day to day

As our Reservations Supervisor, you will provide accurate information on both the internal reservation situation and external climate within which the hotel operates. This role is responsible for helping to oversee the day-to-day operations of the reservations department.

Monitor guest feedback with regards to commercial strategy alongside help if a guest needs assistance with a request or complaint.

Manage groups with the Meetings and Events team.

Maintain a high level of product and service knowledge about the hotels in the region.

Develop and maintain a good relationship with tour agents and operators.

Maintain and share knowledge of special rates, offers and promotions.

Ad-hoc duties – unexpected moments when we have to pull together to get a task done, support the team and other hotel departments as required

What we need from you

• Bachelor’s or Master’s degree in Hotel Management, Business Administration or similar is desired.
• One–two years’ experience in Reservations or Front Office.
• Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Comprehension of Hotel Systems and revenue management principles
• Mathematical skills, budgeting, profit/loss concepts, percentages and variances.
• Excellent project management and stakeholder management skills
• Strategic and tactical thinker – ability to develop strategic plans, establish goals and objectives, set performance targets and deliver projects on time; strong reasoning and problem- solving skills.

What you can expect from us

• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life
• A range of work-life benefits including paid birthday leave, proactive wellness leave, and more!
• Competitive daily rate
• Generous employee benefits including IHG Room Discounts at over 6,000 hotels worldwide!
• Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.