Reservations Manager

IHG Hotels & Resorts; Queenstown; On-site; NZD 65,000 - 95,000; Full time

Benefits offered by this job

Onsite car parking

Free Duty Meal

Hotel gym access

Employee room rates

Job summary

IHG Hotels & Resorts' Holiday Inn Queenstown Remarkables Park is seeking a Reservations Manager for a full-time permanent role. You will lead the Reservations Department, implementing yield tactics and sales strategies to meet hotel targets.

You will manage daily reservations operations, maintain system data (Opera, OPERA Cloud, TPI), monitor workload and staffing, and support the Sales Team with rate loading.

Qualifications

• Three years’ experience in Reservations or Front Office management.
• Experience with OPERA or OPERA Cloud.
• Demonstrated ability to interact with guests, employees and third parties reflecting well on the hotel, the brand and the company.

Responsibilities

• Manage the daily operations of reservations.
• Ensure brand standards are followed.
• Maintains systems as required (Opera, IHG Concerto, TPI’s).
• Check hotel information is up to date in all channels.
• Manage “no show” reservations by investigation and recording.
• Maintain knowledge of special rates/offers/promotions.
• Monitor workload and manage staffing levels accordingly.
• Support the Sales Team with corporate and wholesale rate loading.

Skills

Reservations management

Guest interaction

Project management

Time management

Stakeholder management

Tools

OPERA

OPERA Cloud

IHG Concerto

TPI’s

Job description

About Us

Travel is a journey. At Holiday Inn, we help make it a joy.

Holiday Inn Queenstown Remarkables Park is your new hub for South Island exploration. With a convenient location in the Remarkables Park precinct just 5 minutes from Queenstown Airport, our full-service hotel has a range of modern facilities to make your stay extra comfortable while you create memories in the heart of New Zealand’s world-famous alpine playground.

We are currently looking for a Reservations Manager to join our team in a full-time permanent position.

Your day to day

As our next Reservations Manager, and you'll have ambition, talent and obviously, some key skills. The position is responsible for the operations of the Reservations Department by executing operational plans to deliver branded guest experience, executing yield tactics, and reservations sale strategies to meet our hotel's sales targets.

As Reservations Manager, you will be responsible for:

• Manage the daily operations of reservations
• Ensure brand standards are followed
• Maintains systems as required (Opera, IHG Concerto, TPI’s)
• Check hotel information is up to date in all channels
• Manage “no show” reservations by investigation and recording
• Maintain knowledge of special rates/ offers/ promotions
• Monitor workload and mange staffing level accordingly
• Supports the Sales Team with corporate and wholesale rate loading

What We Need From You

• Three years’ experience in Reservations or Front Office management.
• Experience with OPERA or OPERA Cloud
• Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Comprehension of Hotel Systems and revenue management principles
• Mathematical skills, budgeting, profit/loss concepts, percentages and variances.
• Excellent project management and stakeholder management skills.
• Excellent time management skills.
• Strategic and tactical thinker – ability to develop strategic plans, establish goals and objectives, set performance targets and deliver projects on time, strong reasoning and problem-solving skills.

What You Can Expect From Us

Well… where do we start?!

• Onsite car parking
• Free Duty Meal – No packed lunches required!
• Use of our hotel gym
• Access to IHG One Pass, giving you special Employee Room Rates and 50% off Food & Beverage at over 6,000 hotels worldwide
• Be part of an award-winning team culture at a New Zealand Certified Best Place to Work 2026.
• Access to a wide range of discounts on global brands through our employee benefits platform
• Enhanced parental leave
• Paid day off to celebrate your birthday
• Proactive wellness leave - and much more!

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.