Reservations Agent - Fixed-term, 10 months | Full-time | Auckland CBD

The Hotel Britomart; Auckland; Hybrid; NZD 42,000 - 52,000; Full time

Job summary

The Hotel Britomart is seeking a polished Reservations Agent on a 10-month fixed-term contract in Auckland CBD. You will manage individual and group bookings, respond to guest inquiries, and help maximise revenue through upselling and thoughtful add-ons.

Gain exposure to a luxury, design-led property and collaborate with Front Office, Revenue and Sales teams to ensure a seamless guest journey. Prior reservations or Front Office experience is essential, along with excellent communication and

Qualifications

• Previous experience in reservations or Front Office within a hotel, travel agency or similar environment.
• Excellent verbal and written communication skills.
• Strong attention to detail, organisation and follow-through.
• Calm, professional approach; ability to manage competing priorities.
• Commercial awareness and ability to identify opportunities to enhance guest experience and revenue.
• Experience with reservation systems; Protel/Opera is an advantage.

Responsibilities

• Manage individual and group reservations accurately and efficiently.
• Respond to guest enquiries across phone, email and online channels with warmth and professionalism.
• Maximise revenue opportunities through room and package recommendations, upgrades and add-ons.
• Maintain accurate guest profiles, preferences, booking details and payment information.
• Work closely with Front Office, Revenue, Sales, Events and other hotel teams to ensure a seamless guest journey.
• Share thoughtful recommendations about The Hotel Britomart, Britomart and Auckland.
• Support smooth daily operations, reporting and handovers within the Reservations team.

Skills

Verbal communication

Written communication

Attention to detail

Organisation

Commercial awareness

Reservation systems

Protel/Opera experience

Roster flexibility

Tools

Protel

Opera

Microsoft Office

Job description

Reservations Agent - Fixed-term, 10 months | Full-time | Auckland CBD

Are you a naturalcommunicator who enjoys creating seamless guest experiences from the very firstconversation? The Hotel Britomart is looking for a polished and detail-focusedReservations Agent to join our team on a 10-month fixed-term contract,providing parental leave cover from Mid-December 2026.

As part of our Reservationsteam, you will be a key point of contact for guests, travel partners andinternal teams. You will confidently manage reservations and enquiries acrossphone, email and online channels, while sharing your knowledge of our hotel andneighbourhood to help every guest make the most of their stay.

About the role

• Manage individual andgroup reservations accurately and efficiently.
• Respond to guestenquiries across phone, email and online channels with warmth andprofessionalism.
• Maximise revenueopportunities through confident room and package recommendations, upgrades andadd-ons.
• Maintain accurateguest profiles, preferences, booking details and payment information.
• Work closely withFront Office, Revenue, Sales, Events and other hotel teams to ensure a seamlessguest journey.
• Share thoughtfulrecommendations about The Hotel Britomart, Britomart and Auckland.
• Support smooth dailyoperations, reporting and handovers within the Reservations team.
• Previous experience inreservations or Front Office within a hotel, travel agency or similar environment.
• Excellent verbal andwritten communication skills.
• Strong attention todetail, organisation and follow-through.
• A calm, professionalapproach and the confidence to manage competing priorities.
• Commercial awarenessand the ability to identify opportunities to enhance both the guest experienceand hotel revenue.
• Confidence usingreservation systems, Microsoft Office and online booking platforms; experiencewith Protel or Opera is an advantage.
• Flexibility to work aroster that supports the needs of the hotel.

What you will bring

• Previous experience inreservations or Front Office within a hotel, travel agency or similar environment.
• Excellent verbal andwritten communication skills.
• Strong attention todetail, organisation and follow-through.
• A calm, professionalapproach and the confidence to manage competing priorities.
• Commercial awarenessand the ability to identify opportunities to enhance both the guest experienceand hotel revenue.
• Confidence usingreservation systems, Microsoft Office and online booking platforms; experiencewith Protel or Opera is an advantage.
• Flexibility to work aroster that supports the needs of the hotel.

Why join The Hotel Britomart?

You will join acollaborative team at New Zealand’s first 5 Green Star hotel, where thoughtfulservice, local storytelling and genuine care shape every guest experience. Thisis an opportunity to build your luxury hotel experience within a distinctive, design-ledproperty in the heart of Auckland.

If you bring warmth,precision and a genuine desire to help guests feel remembered, we would love tohear from you.