Communications Agent (Front Office)

Pullman; Auckland; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Discounted hotel stays

Daily staff meals

Rewards and recognition incentives

Worldwide career progression withinAcc

Job summary

Pullman Auckland seeks a Part Time Communications Agent to be the guest experience control centre, listening to guest needs with a confident, can-do spirit.

You will coordinate all inbound calls, support reservations and group preparations, and act as the main contact for inquiries, all while delivering friendly, attentive service across shifts.

Qualifications

• Experience as a hotel receptionist.
• Eligible to work in New Zealand for at least 1 year.
• Ability to work a rotating roster across 7 days including weekends and public holidays.
• Strong communication and friendly, enthusiastic approach.

Responsibilities

• Coordinate all inbound phone calls within the hotel.
• Provide excellent communication and multitask while staying calm under pressure.
• Be the main point of contact for all incoming inquiries in the hotel.
• Assist the wider front office team with reservations and group preparations.

Skills

Hospitality experience

Receptionist experience

Customer service

Tools

Opera Cloud

Resaweb

Job description

Job Description

Are you someone who thrives on connecting with people? Do you stay friendly, approachable, and calm, even when the pace picks up? If so, this could be the perfect role for you.

At Pullman Auckland, we’re looking for a Part Time Communications Agent. With one foot in the Pullman ecosystem, and another firmly in listening to guest needs, you will be the control centre for the guest experience. We’re after someone who listens attentively, notices the little things, and approaches every task with confidence and a “can-do” spirit.

To be successful in this role, you will need to be able to demonstrate the following:

• Coordinate all inbound phone calls within the hotel
• Have excellent communication skills and have the ability to multitask and remain calm under pressure
• A good phone manner is a must as you will be the main point of contact for all incoming inquiries in the hotel
• This role also assists the wider front office team with reservations and group preparations so flexibility and willingness to roll up your sleeves is essential to excel in this varied role

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Have experience working as a receptionist in a hotel environment
• Eligible to work in New Zealand for at least 1 year
• Passion for interacting with people and creating connections through a friendly, enthusiastic approach
• Being able to create connections with guests via a well-mannered and enthusiastic approach
• Computer illiterate (experience with Opera Cloud & Resaweb is a bonus)
• Full NZ Drivers License (this is advantageous, not essential)
• Be able to work a rotating roster across 7-days including weekends and public holidays

This is a great opportunity to expand your skills in the hospitality industry while working with a passionate team that’s dedicated to providing exceptional service.

Additional Information

Why join Pullman Auckland?

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS