Remote Warranty Inquiry Specialist

Hrstalentsolutions; New Plymouth; À distance; NZD 67 000 - 71 000; Plein temps

Résumé du poste

Hrstalentsolutions is seeking a Warranty Inquiry Correspondence Assistant to handle remote customer warranty inquiries. You will read messages, locate published guidance, gather required details, attach photos and references, and route to the reviewer.

This is a precise, first-point-of-contact role without promising coverage. The role is full-time from home in New Zealand, with a pay range of NZD 67,080 to 71,240 per year.

Responsabilités

• Read warranty-related emails and online forms.
• Locate relevant published guidance for product categories.
• Request missing details via approved channels.
• Attach photos and order references to the correct case.
• Explain submission process in plain language.
• Pass claims and policy exceptions to the reviewer.
• Record current status and next owner of inquiries.
• Follow privacy and attachment rules for customer materials.

Description du poste

Hrstalentsolutions is seeking a Warranty Inquiry Correspondence Assistant to handle remote customer warranty inquiries. You will read messages, locate published guidance, gather required details, attach photos and references, and route to the reviewer.

This is a precise, first-point-of-contact role without promising coverage. The role is full-time from home in New Zealand, with a pay range of NZD 67,080 to 71,240 per year.