Remote Travel Support Specialist | Flexible Hours

Placements24; Queenstown; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Performance bonuses

Flexible hours

Health insurance

Paid time off

Remote team support

Job summary

Placements24 is seeking a dedicated Remote Customer Support Specialist to join their virtual team, assisting guests across online platforms. You will handle inquiries, bookings, and issue resolution from a home office.

Ideal candidates have solid customer service experience, excellent English communication, and proficiency with CRM tools. This role offers flexible remote hours and the opportunity to contribute to a high-quality guest experience.

Qualifications

• Experience in customer support or a similar client-facing role.
• Excellent written and verbal communication in English.
• Proficiency with CRM software and other customer support tools.

Responsibilities

• Respond to customer inquiries via email, chat, and phone, providing accurate and helpful information.
• Assist guests with booking modifications, cancellations, and general travel arrangements.
• Troubleshoot and resolve customer issues efficiently and empathetically.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to elevate complex issues and ensure prompt resolution.
• Provide feedback to management on customer trends and areas for service improvement.

Skills

Customer service

Communication

Time management

Problem solving

Tools

CRM software

Job description

Placements24 is seeking a dedicated Remote Customer Support Specialist to join their virtual team, assisting guests across online platforms. You will handle inquiries, bookings, and issue resolution from a home office.

Ideal candidates have solid customer service experience, excellent English communication, and proficiency with CRM tools. This role offers flexible remote hours and the opportunity to contribute to a high-quality guest experience.