Remote Customer Support Specialist

Placements24; Queenstown; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Performance bonuses

Flexible hours

Health insurance

Paid time off

Remote team support

Job summary

Placements24 is seeking a dedicated Remote Customer Support Specialist to join their virtual team, assisting guests across online platforms. You will handle inquiries, bookings, and issue resolution from a home office.

Ideal candidates have solid customer service experience, excellent English communication, and proficiency with CRM tools. This role offers flexible remote hours and the opportunity to contribute to a high-quality guest experience.

Qualifications

• Experience in customer support or a similar client-facing role.
• Excellent written and verbal communication in English.
• Proficiency with CRM software and other customer support tools.

Responsibilities

• Respond to customer inquiries via email, chat, and phone, providing accurate and helpful information.
• Assist guests with booking modifications, cancellations, and general travel arrangements.
• Troubleshoot and resolve customer issues efficiently and empathetically.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to elevate complex issues and ensure prompt resolution.
• Provide feedback to management on customer trends and areas for service improvement.

Skills

Customer service

Communication

Time management

Problem solving

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their expanding virtual team, supporting guests across various online platforms. This role is essential for maintaining high levels of customer satisfaction by providing timely and effective assistance with inquiries, bookings, and issue resolution. Working from home, you will leverage digital communication tools to offer exceptional service. This is an excellent opportunity for individuals who excel in customer service and enjoy working in a flexible, remote environment, contributing to the overall positive guest experience provided by our client.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone, providing accurate and helpful information.
• Assist guests with booking modifications, cancellations, and general travel arrangements.
• Troubleshoot and resolve customer issues efficiently and empathetically.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to elevate complex issues and ensure prompt resolution.
• Provide feedback to management on customer trends and areas for service improvement.

Requirements

• Proven experience in customer support or a similar client-facing role.
• Excellent written and verbal communication skills in English.
• Proficiency in using CRM software and other customer support tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated workspace.

Benefits

• Competitive remote salary and potential performance bonuses.
• Flexible remote working hours.
• Comprehensive health, dental, and vision insurance.
• Paid time off and opportunities for remote professional development.
• A supportive virtual team environment focused on collaboration.