Remote Travel Support Specialist

Elevationtravelpartners; Palmerston North; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work environment

Training and ongoing guidance

Opportunities for professional develop

Job summary

Elevation Travel Partners is hiring a Work-From-Home Travel Representative to assist clients before, during, and after their trips. In this remote role you will provide customer support, handle travel requests, and help ensure a smooth travel experience.

Responsibilities include communicating with clients via email, phone, and messaging, processing reservations, itinerary changes, and cancellations, and offering accurate travel information.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience preferred (hospitality or travel is helpful but not required).
• Organized and comfortable managing multiple requests.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Assist with reservation updates, itinerary adjustments, and cancellations.
• Provide accurate information about destinations, travel requirements, and procedures.
• Confirm travel details and follow up with clients as departure dates approach.
• Address concerns professionally and work toward timely resolutions.

Skills

Excellent communication

Customer service experience

Organized

Learn online systems

Job description

Elevation Travel Partners is hiring a Work-From-Home Travel Representative to assist clients before, during, and after their trips. In this remote role you will provide customer support, handle travel requests, and help ensure a smooth travel experience.

Responsibilities include communicating with clients via email, phone, and messaging, processing reservations, itinerary changes, and cancellations, and offering accurate travel information.