Remote Travel Reservations Specialist

Jbnetworking; Queenstown; Remote; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training available

Ongoing education

Team resources

Supplier training

Professional skill development

Industry exposure

Job summary

Jbnetworking in New Zealand is seeking a detail-oriented Reservation Specialist to assist clients with travel inquiries, coordinate reservations, and deliver outstanding customer support in a fully remote role.

This position suits someone who enjoys researching options, communicating clearly, and staying organized while handling multiple requests. Training is provided to help you learn supplier platforms and destination details.

Qualifications

• Excellent customer service skills.
• Strong written and verbal communication.
• Detail-oriented and highly organized.
• Comfortable with computers and online systems.
• Strong research and problem-solving abilities.
• Ability to manage multiple client requests.
• Self-motivated and able to work independently.
• Willingness to learn new platforms and processes.
• Customer service, administrative, hospitality, reservations, or travel experience is helpful but not required.

Responsibilities

• Respond to client inquiries regarding travel and reservation options
• Gather information about client preferences, dates, destinations, and travel needs
• Research available accommodations, cruises, tours, resorts, and vacation packages
• Assist clients with reservation details using approved travel supplier platforms
• Verify booking information for accuracy
• Provide clients with relevant confirmation and travel information
• Assist with reservation updates and changes when needed
• Communicate with suppliers regarding reservation questions
• Maintain accurate and organized client records
• Provide professional follow-up throughout the reservation process
• Stay informed about supplier policies and destination information

Skills

Customer service

Communication

Detail-oriented

Tech-savvy

Research

Multitasking

Self-motivated

Willingness to learn

Travel experience helpful

Job description

Jbnetworking in New Zealand is seeking a detail-oriented Reservation Specialist to assist clients with travel inquiries, coordinate reservations, and deliver outstanding customer support in a fully remote role.

This position suits someone who enjoys researching options, communicating clearly, and staying organized while handling multiple requests. Training is provided to help you learn supplier platforms and destination details.