Remote Travel Concierge & Support Specialist

Sawmilldcllc; Queenstown; Remote; NZD 50,000 - 70,000; Full time

Benefits offered by this job

100% remote work

Full training and ongoing support

Growth opportunities

Travel-related perks and industry discounts

Collaborative remote team environment

Job summary

Sawmilldcllc is looking for a Remote Travel Customer Representative to support clients before, during, and after their travel. This fully remote position involves assisting customers with travel inquiries and ensuring stress-free experiences.

The ideal candidate will have strong communication skills and a background in customer service, with a passion for travel. Join our supportive remote team and enjoy growth opportunities within the travel industry.

Qualifications

• Customer service experience in travel, hospitality, call center, or support roles preferred.
• Comfortable working independently in a remote environment.
• Excited about helping others travel confidently.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a friendly manner.
• Support itinerary updates and special requests.
• Provide guidance on destinations and agency procedures.
• Monitor trips and communicate proactively with clients.
• Resolve issues efficiently to maintain a positive experience.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized

Dependable

Detail-oriented

Ability to learn new systems quickly

Passion for travel

Job description

Sawmilldcllc is looking for a Remote Travel Customer Representative to support clients before, during, and after their travel. This fully remote position involves assisting customers with travel inquiries and ensuring stress-free experiences.

The ideal candidate will have strong communication skills and a background in customer service, with a passion for travel. Join our supportive remote team and enjoy growth opportunities within the travel industry.