Remote Travel Concierge: Plan, Book & Delight

Getaway Travel Agency

Auckland

Remote

NZD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Remote flexibility

Exclusive travel perks

Professional growth

Job summary

Getaway Travel Agency seeks a Remote Travel Services Specialist to guide clients from planning through safe returns. You will assist with travel arrangements, answer questions, manage updates and resolve challenges with professionalism.

Based in sunny Arizona, Getaway Travel Agency USA delivers personalized service to travelers nationwide. This role features remote flexibility, exclusive travel perks, and opportunities for growth and development.

Qualifications

Excellent written and verbal communication skills.
Background in customer service, preferably travel, tourism, or hospitality.
High attention to detail and proactive problem solving.
Comfort with learning new booking tools and systems.

Responsibilities

Respond to client inquiries via email, phone, and messaging in a timely, professional manner.
Assist with bookings, modifications, cancellations, and travel requests.
Provide accurate information on destinations, documents, and processes.
Follow up with clients to confirm plans and gather feedback.
Handle concerns with empathy to ensure satisfaction.