Remote Travel Concierge & Bookings Specialist

Manatal; Wellington; Remote; NZD 45,000 - 65,000; Full time

Benefits offered by this job

100% remote work

Professional growth opportunities

Travel perks and discounts

Training and development

Job summary

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to guide clients through every stage of their travel journey. In this client-facing role, you are the trusted contact from booking to post-trip follow-up, ensuring a seamless and personalized experience.

This position suits detail-oriented, service-driven individuals who love travel and delivering exceptional customer experiences with a 100% remote setup.

Qualifications

• Excellent verbal and written communication.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems.
• Reliable, proactive and able to manage multiple requests.
• Genuine interest in travel and helping clients plan experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication skills

Customer service experience

Organizational skills

Tech proficiency

Multitasking

Travel passion

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to guide clients through every stage of their travel journey. In this client-facing role, you are the trusted contact from booking to post-trip follow-up, ensuring a seamless and personalized experience.

This position suits detail-oriented, service-driven individuals who love travel and delivering exceptional customer experiences with a 100% remote setup.