Remote Travel Experience Specialist

manatal-264; Wellington; Remote; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich seeks a Travel Customer Experience Representative to support clients from booking through post-trip follow-up. This remote role suits someone passionate about travel, customer service, and delivering high-quality experiences.

You will respond to inquiries, assist with bookings, provide destination information, and ensure satisfaction while maintaining records. Remote environment with training and travel industry perks offered.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Excellent communication

Customer service

Organization

Tech-savvy

Independent remote work

Travel passion

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich seeks a Travel Customer Experience Representative to support clients from booking through post-trip follow-up. This remote role suits someone passionate about travel, customer service, and delivering high-quality experiences.

You will respond to inquiries, assist with bookings, provide destination information, and ensure satisfaction while maintaining records. Remote environment with training and travel industry perks offered.