Travel Customer Service Representative (Remote)

manatal-264; Hamilton; Remote; NZD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Professional growth

Travel perks and discounts

Training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer

Qualifications

• Minimum 1 year of customer service experience, preferably in travel, hospitality, or service industry.
• Strong communication skills, both written and verbal.
• Excellent organizational abilities and attention to detail.
• Comfortable learning new booking systems and technology.

Responsibilities

• Respond to client inquiries via phone, email, and messaging promptly and professionally.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel to ensure satisfaction.

Skills

Communication skills

Customer service

Organizational skills

Tech savvy

Reliability

Travel interest

Tools

Booking platforms

Job description

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.